Skip to main content

Indie game storeFree gamesFun gamesHorror games
Game developmentAssetsComics
SalesBundles
Jobs
TagsGame Engines

Questions & Support

New topic
9,801
Topics

Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,801 topics · Next page · Previous page · First page
Topic
Last post
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 16 days ago
800 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
859 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,314 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,288 views
It seems to behave similar to https://forums.castlestory.net/discussion/6990/linux-bug-start #0 futex_abstimed_wait_canc...
started by kyberneticist Mar 19, 2022
152 views
No replies yet
Also prompts to download latest version but but that could be an error due to lack of maintenance. It does hit a getPurc...
started by kyberneticist Mar 19, 2022
149 views
No replies yet
Hello, I'm trying to play VIRTUES on my phone with Android 11, but it closes the app immediately when it shows the Ren'p...
started by AliceLionheart Mar 18, 2022
1 reply
273 views
I was trying to purchase the bundle for Ukraine, but every time I hit the final button to pay for it(after inputting my...
started by SmokingIsGay Mar 10, 2022
1 reply
1,418 views
I see that it says ' Note: Projects in this bundle are hidden in your library by default until you first access them in...
started by Supersteel89 Mar 18, 2022
1 reply
372 views
I just purchased the bundle and was wondering how to gain access to steam codes for those that provide it as I know seve...
started by ziggyzerda Mar 09, 2022
5 replies
1,316 views
How do I install the Android version of games? Download the APK and sideload? I look in Google Play and saw some itch.io...
started by Starl73 Mar 17, 2022
3 replies
26,515 views
Recently, I was taking a look at my games for finding bugs on itch.io at https://vsgame.itch.io/ and I found two of my g...
started by VS Feb 17, 2022
14 replies
4,436 views
So, I have paid for the bundle but while paying I got an error. So, I checked my app and it says that it went through, s...
started by ShadowRaster Mar 17, 2022
3 replies
262 views
The door 2 my recent release it is too much hard to complete the game as i am just a 14 years old boy don't know what pe...
started by Nitish Thombre Mar 14, 2022
4 replies
370 views
Apologies if this has been asked before, I tried looking back a few pages but could not find this information. I am rela...
started by Pinky Mar 17, 2022
3 replies
439 views
recently a friend gifted me the ukraine bundle. i got an email containing the following message: Thank you for purchasin...
started by fleur_de_lys Mar 17, 2022
320 views
No replies yet
1- I have been making a payment for a long time, but it was canceled due to Paypal. But now, when withdrawing money, he...
started by ClopMaestroMan Mar 17, 2022
170 views
No replies yet
Ultimately, I am making this post because I would like to get the Ukrainian Bundle. But ultimately, I don't really mind...
started by Andrew900460 Mar 16, 2022
2 replies
315 views
Hello, very new to itch.io and published my first game. It has been a few days. I have a cover image and a download atta...
started by Vizabee Games Mar 16, 2022
3 replies
673 views
So I just bought two Ukraine bundles, one for myself and one for my niece. I have started to go through the bundle and I...
started by Macross_VF1 Mar 16, 2022
4 replies
500 views
Hey, guys. Just tried to get the Ukraine Bundle, no luck. Paypal balance is not being accepted, the operation will not c...
started by AmigosCoop Mar 09, 2022
1 reply
280 views
My app has been on itch.io for about 1 year. I haven't been following for a long time, but even if I type the name of th...
started by LizardWish Mar 15, 2022
4 replies
269 views
Windows 11, clicking the exe seemingly does nothing. Searched around but haven't found anyone having this issue. The dev...
started by rawginpi Mar 09, 2022
12 replies
2,816 views
Hi! I'm not a deveolper. I just received the files from one developer I hired to build a game. Now I'm triyng to upload...
started by SGlabs Mar 14, 2022
12 replies
624 views