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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

10,119 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
1,113 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 88 days ago
1,713 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games / jams not being visible on the site. Pleas...
started by No Time To Play Sep 17, 2024
11,019 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,704 views
Hello folks, I just set up a Winter Sale for one game, but the sale isn't appearing on the project page, so can only be...
started by AP. 3 days ago
4 replies
83 views
Hi everyone, I’m the developer behind shikashidev and I’m looking for help getting a project reindexed / removed fro...
started by shikashidev 3 days ago
3 replies
63 views
I'm pretty much desperate at this point because I don't know why this is happening but I've been stuck trying to log in...
started by Feanixx 40 days ago Last page
31 replies
1,484 views
Basically, I am checking to see if I am missing something here. For instance, I want to add the ability for users to cre...
started by Alaskan Druid 8 days ago
6 replies
76 views
Greetings, I changed my phone a while back and all my 2 factor authentication codes weren’t updated when i swapped pho...
started by Code Rebellion Studios 4 days ago
2 replies
72 views
Hi! Recently, whenever I try to post a comment, it shows the message “Awaiting moderator approval.” I’m not sure w...
started by Deleted Account 8 days ago
3 replies
129 views
Questiontax. payout
i done interview when can i expect the result? i cant withdraw my earn. and the form ive sign in itch didnt ask to send...
started by Charles Pixel 5 days ago
3 replies
67 views
My account might be on a spam filter or a bug with my account on posting my videos/reviews on creators pages. I've creat...
started by Mr.reptile23 4 days ago
1 reply
54 views
Having a strange issue where any Gif I try to post isn't being properly animated. I've tried to upload them on 2 diffire...
started by Phantom Cooper 81 days ago Last page
71 replies
5,788 views
I've carefully read the terms and conditions, but perhaps I haven't understood them completely? My resources have been u...
started by Nesoqq 5 days ago
1 reply
33 views
As the title says, I've been recently experiencing an issue with my comments being withheld for moderator approval as we...
started by Itsamanman 5 days ago
2 replies
70 views
I'm a YouTube content creator, and I've always used Itchio as one of my main sources of content for my channel, always c...
started by Foca no Foco 41 days ago
13 replies
383 views
Here's a post talking extensively about this game. But in short, it was a visual novel made by a group of people/a Frenc...
started by Emooniri 14 days ago
7 replies
169 views
I know that new games don't immediately show up in search engine results. I also know that games that don't get much att...
started by adempercem 6 days ago
3 replies
85 views
Unable to post/comment without admin approval. I actively post a comment whenever I finish a game or wish to support a d...
started by CriticalGoober 9 days ago
4 replies
96 views
if you cant or unable to find your project respond to this topics right here?:
started by profilethings 6 days ago
3 replies
52 views
I was commenting, but I can’t.
started by DreamSparks 7 days ago
7 replies
134 views
ive noticed now for 2 days new gifs are not playing on this site any idea why
started by coa 80 days ago Last page
64 replies
3,765 views
Hi, I'm experiencing a recurring issue when trying to access my creator page on Itch.io. It almost happens since a week...
started by TwoFaceGames 12 days ago
2 replies
128 views
I'm new user and I can't post a comment 😭. Its going to screen that says waiting for moderator to check something lik...
started by Honeypuff 6 days ago
1 reply
197 views