I'm a YouTube content creator, and I've always used Itchio as one of my main sources of content for my channel, always creating reviews and searching for games to make videos about. But, a few days ago, when I went to comment on a game, a message appeared saying that the comments were being reviewed due to "account conduct." However, I've always been respectful, never used profanity on this site, and always taken my account seriously.

I'm creating this topic because I tried contacting Itchio via email, as they themselves request on the website. It's been a week now, with no response or sign of life. This is delaying my work and my ability to attract an audience. I'd like to know if I'm the only one having this problem, or what I can do? Even creating a new account resulted in the same message... Frustrating.

If it takes much longer, you can post your ticket ID here as explained in the rules of this category. And creating a new account was probably taken as attempting to circumvent a ban, as explained in the site terms.

Hi! Sorry for the delay. I don't know which of the two is the correct ticket ID, so I'll post both. This email is from October 24th; there haven't been any emails about an account update. But honestly, just being able to talk to a moderator makes me happy.

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The former, and I said if it takes much longer. In any event, I've let our admins know.

Understood, I thank you from the bottom of my heart for your patience and I apologize for the anxiety. I'll be waiting for any updates, just as I've been waiting for emails too. But just talking to you makes me more hopeful. Thanks!

I would like to say that they fixed the account and now comments are no longer restricted. Thank you moderators, you were amazing. Much gratitude!