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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 8 days ago
611 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
833 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,118 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,257 views
Hi, I was making a 64x64 isometric pack, but I had a question, do people buy this size?
started by uris 51 days ago
4 replies
104 views
We used to pay by card, but now we can't make any other payment because of PayPal. Will there be a solution? I can't buy...
started by Kadirbugra1 54 days ago
6 replies
236 views
Hello, My game has not appeared on the Itch.io homepage for about 20 days now. I have carefully read the guidelines and...
started by Navy Developer Studio 51 days ago
4 replies
129 views
I heard itch was having some issues with payment processors, but are re-indexing free nsfw games despite this. I tried t...
started by Midnight Passion 58 days ago
3 replies
154 views
Dear admin, i’ve raised a goal for my bundle , and had some sales but the goal isn’t showing, is this normal?
started by KimShyuen 50 days ago
36 views
No replies yet
Questionupdate issue
why is it when i update my game(its played on the browser) by deleting the old file and upload the new one, it shows the...
started by GoldenBall 50 days ago
30 views
No replies yet
I developed a project called Blackened Path, and after a lot of work, I believe the game is finally ready for release. R...
started by fernando2rad 50 days ago
30 views
No replies yet
Hi! Our game is currently in its demo phase and does not contain any NSFW content at this time. Despite this, it has bee...
started by devilinlovegames 52 days ago
12 replies
410 views
33 views
No replies yet
Hello everyone! I would like to ask the community if there are any shadow account blocks that prevent the game from bein...
started by IRoRoI 52 days ago
1 reply
107 views
I host the Weekly Note Composing Jam here on Itch, and for the last six months or so, I’ve had to fill out each part o...
started by emscottish 53 days ago
54 views
No replies yet
Some previous "really big" bundles have the following note: "Note: Projects in this bundle are hidden in your library by...
started by yetanotherone 54 days ago
2 replies
104 views
My ISP or Country might have blocked itch.io since i cant access it normally. i am using Proton VPN to access it and all...
started by rayzorite 58 days ago
3 replies
162 views
I have a few small games on my page and I intend to make quite a few more. However I am also considering experimenting w...
started by Rheyan 54 days ago
2 replies
89 views
My payment has been under analysis for 17 days and nothing has arrived in my PayPal account.
started by Black Ninja 54 days ago
1 reply
99 views
Gentlemen, I have to post a novel game but the file is 3 GB, ITCH.IO only allows 1 GB... what can I do?
started by Lonely-Visual 54 days ago
3 replies
91 views
When I'm browsing games I want to buy, they all show USD for their price. I live in Canada. How might I change my curren...
started by AfterglowAmpharos 55 days ago
4 replies
163 views
if you are upset about the recent censorship's being done by VISA if you haven't signed this petition please I encourage...
started by Hieroglyphics87 69 days ago
3 replies
520 views
since it is obvious that itch has no interest in protecting its creators from censorship does it even have a need to exi...
started by mechwarrior872000 69 days ago
4 replies
375 views