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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 16 days ago
798 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
859 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,309 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,287 views
I had a valid tax status on Itch for several years now but while I was trying to update some details I pressed the "exit...
started by CYON4D 66 days ago
45 views
No replies yet
When I click on the «Buy all for $60.00» red button I just get redirected to the page, and I’m unable to complete th...
started by Oblomov 66 days ago
1 reply
78 views
I am new to itch.io and I have submitted my game yesterday for GMTK game jam 2025. I am getting a warning message every...
started by Harsh Sharma 66 days ago
3 replies
97 views
Hi there! We just submitted a game for GMTK jam and while our previous playtest versions uploaded fine this one just sho...
started by Rina 67 days ago
2 replies
130 views
Can some one help me, plz , this project really meant a lot to our team. I can provide the exact same file we uploaded b...
started by Rorschach_z 66 days ago
4 replies
151 views
IdeaChange
Gentlemen of ITCH.IO, since my page has now been completely hidden from every single story I post, I wanted to know if c...
started by Lonely-Visual 66 days ago
2 replies
98 views
Note: This is not a discussion of specific restricted works or deleted accounts. Two issues with the current mass shadow...
started by A Fals Fiction 66 days ago
55 views
No replies yet
Hello! I have finished up hosting the HeroQuest Quest Jam 2025 ( https://itch.io/jam/hq2025/ ) and had to push the judge...
started by AmalgamAsh 83 days ago
2 replies
120 views
Hi. I installed first by just clicking on the setup file, seemed to work. The app is available on my Pc. However, absolu...
started by ZazatheBlind 67 days ago
1 reply
70 views
My account is set up properly and I keep getting "payment processor failed payment" for both Queer Games Bundle 2025 and...
started by MiaQc 66 days ago
68 views
No replies yet
‎Dear itch.io team, ‎ ‎I’m reaching out today with a sincere and hopeful request. ‎ ‎I'm an independent crea...
started by Kendrick ML 69 days ago
5 replies
198 views
So I was thinking of selling my game. But I didn't see anything about direct bank transfers. So I was wondering if that...
started by 8bityoro 68 days ago
1 reply
344 views
Questionmultiplayer
Hello everyone, I’m currently developing an online multiplayer game using the Godot engine, and I’ve encountered a s...
started by Doni king 67 days ago
40 views
No replies yet
Is anyone else having this issue? I have adult content enabled on my profile (and historically have been able to find su...
started by nixorre 77 days ago Last page
109 replies
43,300 views
I have the setting to allow it but it is not showing up and the categories for it don't either. Even directly searching...
started by Wolf45 77 days ago
6 replies
1,067 views
I have seen that there are exceptions for browser games with larger sizes, is it also possible to get a larger limit on...
started by Cella34 67 days ago
62 views
No replies yet
Hey everyone, hoping someone can help me out. I have an issue where none of the games I download to my PC have backgroun...
started by green sparrow 67 days ago
60 views
No replies yet
It's the same story you've heard, someone just starting and wondering who cars and where it's going. Does any of this re...
started by DrTomorrow2025 67 days ago
50 views
No replies yet
Need I say more let's start promoting replacements
started by Bokune 76 days ago
14 replies
2,332 views
My ticket number is 293269. My game was taken down during the recent wave of payment processor, but it’s actually a co...
started by NLCH 68 days ago
1 reply
165 views