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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 12 days ago
682 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
848 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,219 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,281 views
i have one payment stuck for now more than 15 days and an other one for 7 days can i get an update please? i contact itc...
started by spacebear7778 73 days ago
1 reply
70 views
Hi all, I'm new to this, I'm tinkering away at my first project. The project is for a tabletop game with downloable stl...
started by TiPiGames 73 days ago
2 replies
100 views
What is going on? I wake up this morning and realize that ALL my games have disappeared from the search listings. I thin...
started by Capky Games 74 days ago
1 reply
290 views
One of the reasons I was drawn to itch was their efforts to support small artists and what is right vs supporting mega c...
started by kerbal634 74 days ago
6 replies
519 views
Hi every one i am a new game developer i have made one game and currently i am going to release my second game .My first...
started by JoyBox Studio 74 days ago
36 views
No replies yet
So I recently took part in the Climate jam, and since the jam was organized in 4 sprints I made four different uploads o...
started by Kritzlof 74 days ago
85 views
No replies yet
We all know the people who are pushing for removal of nsfw content have as an ultimate goal the removal of everything de...
started by Arthurian maiden 74 days ago
9 replies
771 views
I'm not fond of companies capitulating to small organizations who get hot and bothered for products they neither consume...
started by Deleted Account 74 days ago
2 replies
338 views
To whom it may concern, It has come to my attention that numerous works and projects of an adult nature have been summar...
started by AcuteShark 74 days ago
213 views
No replies yet
I'm against the removal of NSFW/Adult content from the platform in general. There aren't very many storefronts that allo...
started by gayestbird 74 days ago
1 reply
340 views
What is going on??? Itch.io needs to explain why NSFW content is being hidden from searches, and roll back these changes...
started by Scelerat 74 days ago
1 reply
428 views
Guys good night/morning! Released a new game yesterday, and it seems to be completely undiscoverable on Itch, unless som...
started by KingOfBread 74 days ago
2 replies
408 views
It took a bit of web searching, but I found where I can see my bundle purchases when I am signed into my account on the...
started by MSUHitman 74 days ago
57 views
No replies yet
Hi all. I recently downloaded a game that runs on renPy, and while the game seems to be fine for most of my playthrough...
started by psychedelica 74 days ago
194 views
No replies yet
I used to get a decent speed of 5 to 7 Mbps on itch io web through opera browser android, now it only gets maxed at...
started by Vergil013 74 days ago
45 views
No replies yet
Gentlemen, if I've been completely blocked, SAY IT! You obviously take your measures, consequently if you've blocked me...
started by Lonely-Visual 75 days ago
4 replies
372 views
Hello, On July 6th, I released a game, but as of today it still hasn't been indexed. It's: Yuri Demon I have a ticket...
started by Love's Heart 74 days ago
2 replies
113 views
Hi, my payout has been stuck on review since 33 days I emailed the support 2 times around 20 days ago but no one with no...
started by Hayyans 74 days ago
1 reply
87 views
Hello! I just uploaded a game, in Dashboard-Edit game the .gif cover is transparent, in Dashboard it is also transparent...
started by Ilovevladislav 74 days ago
92 views
No replies yet
im BASICALLY trying to download dead plate and some other games but somehow everyt ime I click download it always shows...
started by IDKAGDUSJHHISJHBJAIJH 79 days ago
2 replies
144 views