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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,655 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 82 days ago Last page
158 replies
13,319 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
724 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
8,445 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,149 views
A while ago I bought the game The Kid at the Back and it's no longer in my library. I lost my email address so I can't s...
started by emivaelssly Mar 23, 2025
1 reply
95 views
Hi, I published my game. It's in English, but also in Spanish and French. Is there a way to put the descriptions in thos...
started by Louis Dubois Mar 23, 2025
62 views
No replies yet
Hello, I would like to ask about my first paid game asset page, which has never appeared in itch.io search results since...
started by Starmixu Mar 23, 2025
1 reply
225 views
tried to post a comment, but an "We seem to be having server problems right now! Please try again later." error popped u...
started by gurotori Mar 22, 2025
5 replies
231 views
As the title says, I’ve been waiting over 17 days for the payout to arrive, this is completely unacceptable. You ignor...
started by Dark Tether Games Mar 17, 2025
15 replies
521 views
Errors: www.googletagmanager…s?id=G-36R7NPBMLS:1 Failed to load resource: net::ERR_BLOCKED_BY_CLIENT 3414613:1 Access...
started by 莱斯 Mar 22, 2025
38 views
No replies yet
Hello. I'd like to know if the "Pandory" is compatible with this Pandora model before purchasing it (Pandora Saga EX2)...
started by Kas79 Mar 22, 2025
86 views
No replies yet
When I purchase a game from itch.io, am I permitted to modify its source code? I’d like to integrate the game directly...
started by atticus84 Mar 21, 2025
3 replies
245 views
Hello everyone. I was about to create a post in community -> "Release Announcements" as we just added our first game to...
started by Nightshift Game Development Mar 21, 2025
2 replies
175 views
[2025-03-21 16:06:28]: Found 4 files (95 MB) for depot 2780461 [2025-03-21 16:06:29]: ERROR! Failed to initialize build...
started by OctoCityGames Mar 21, 2025
82 views
No replies yet
Could you request a refund if you didn't really know what you're getting into or dev's behavior? Example: You bought a g...
started by Som3randomdude Mar 17, 2025
5 replies
253 views
EDIT: I'm just stupid. See reply for explanation in case you run into the same issue. Original Post: So in order to get...
started by builds.games Mar 20, 2025
1 reply
298 views
I think, I comply with all the requirements but my games still do not appear on the search profile link: https://nouhou-...
started by Nouhou Issoufou Mar 20, 2025
1 reply
128 views
Hello, author. If I ask someone else to buy something and have that person give it to me in the form of a gift, is it st...
started by White Xin Mar 19, 2025
6 replies
161 views
How can I get the membership code and how to use it? The sponsorship money has been paid, but the activation code cannot...
started by zyj1001 Mar 20, 2025
146 views
No replies yet
Hi! The game I want to publish failed to upload because the zip has over 1000 files (around 1700). It's not at all a big...
started by Studio Babyface Mar 19, 2025
2 replies
149 views
The tool I purchased does not match the seller's description. I requested a refund, but customer support did not respond...
started by zhou66130571 Mar 19, 2025
1 reply
104 views
A game of mine was deindexed for about a month before a moderator got back with me and let me know it had been re-indexe...
started by Sqeek McDohl Mar 18, 2025
3 replies
154 views
I am an artist on patreon and since I'm getting a bit tired of the platform for multiple reasons I was thinking of posti...
started by fullmontis Mar 18, 2025
2 replies
1,380 views
Is there a way to see people who blocked me?
started by Greenie Mar 15, 2025
2 replies
130 views