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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,764 topics · Next page · Previous page · First page
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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 7 days ago
588 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
831 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,090 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,248 views
my friend and i made a game together, but theyre the ones who have posted it. I am listed as a contributor, can i still...
started by U63hSJRj Sep 16, 2024
1 reply
143 views
p5.js editor working. Stuck at loading on itch.io
started by JakobVirgil Sep 16, 2024
8 replies
272 views
Hey! I uploaded a game around a month and a half ago, but it still isn't showing up when I search for it. I've read the...
started by averychen Sep 15, 2024
2 replies
146 views
i am a newbie so got y,all some tips 😅
started by Ivar_Aasen_Games Sep 12, 2024
4 replies
213 views
If the game type is set to HTML5, the title at the top of the page and some images on the right will no longer be displa...
started by MTC Sep 17, 2024
1 reply
144 views
I heard an admin can undelete comments. Can you do that for mine? I'm not sure how to get in touch with one. I would lik...
started by Jmoegasmes Sep 15, 2024
1 reply
171 views
Hi, I just sent 2 £ to a game creator as I enjoyed what he did for a game jam (that's https://benjames171.itch.io/incin...
started by ElGregos Sep 06, 2024
11 replies
738 views
Hey gang, kind of a weird situation I have here, but I was releasing my non-nsfw game on itch yesterday when I decided i...
started by JBroook Sep 14, 2024
5 replies
1,015 views
Hello so i've got all these assets as a zip file s from humble bundle, how do I add them to Character Gen EX? which fold...
started by greymousenz Sep 13, 2024
8 replies
374 views
Hello, I am new to the itch.io platform. I recently published a game, however it was deindexed after a few hours. I read...
started by Eddie Exabit Sep 13, 2024
2 replies
192 views
I want to make sure I'm using the right terms and reporting mechanism for this. For instance right now the top two respo...
started by cricketHunter Sep 04, 2024
9 replies
612 views
Hi all! Was just setting up my account to receive payments for the first time and was reading through the guide on Accep...
started by squ00sh Sep 12, 2024
172 views
No replies yet
I have been playing Lucky Paradox . In the info box below each character it says Work in Progress New events available i...
started by Barzegha Sep 12, 2024
1 reply
168 views
I have a game uploaded to itch io which works on google chrome and microsoft edge, but it doesn't on firefox. I am think...
started by ppsdppnd Sep 10, 2024
4 replies
257 views
Hey all. I've got two titles here on Itch. They are very similar games but, because of graphic requirements, one is play...
started by Noggin Means Brains Sep 11, 2024
2 replies
453 views
I've tried making Release threads in the past for pixel packs as I release them. But the threads usually just disappear...
started by EmblemAdept Sep 10, 2024
5 replies
359 views
I have been learning the Godot engine, and want to export a test game to itch for web. I finished everything, but am stu...
started by Snow140 Sep 02, 2024
2 replies
612 views
Hey, my game Fiora: Full Bloom has been getting many more views than usual in the past two days, around 10 to 15. Makes...
started by Angie Nyx Sep 11, 2024
2 replies
216 views
Does it show the publisher or title?
started by Manman79 Sep 05, 2024
1 reply
1,309 views
I would like to know if steam saves can be migrated to an itch.io title?
started by Nutronic Sep 10, 2024
2 replies
563 views