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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 15 days ago
782 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
856 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,289 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,287 views
Hello, I want to publish an HTML5 game made with Phaser JS framework. The thing is, in order to display the game UI, I u...
started by lwoleksii Jun 12, 2024
3 replies
754 views
Hello, I wish to offer a magazine type game manual for my published game(s), which are currently being printed. They wil...
started by G W I Jun 13, 2024
288 views
No replies yet
Hello, every time i request a payout on my itch account, itch support email me this: We have canceled a payout on your a...
started by VegeTato May 29, 2024
11 replies
1,133 views
It seems that the patreon integration checks to see if your current pledge amount is bigger than the required amount. Wh...
started by Astride Jun 12, 2024
151 views
No replies yet
Please help me. gami in the game jam and last 2 days.
started by caliskangiga Jun 11, 2024
2 replies
359 views
I tried downloading a few games on my new laptop but it won't start the download no matter how many times I tried and i...
started by Pokered2004 Jun 12, 2024
135 views
No replies yet
Itch doesn't seem to query users' Patreon information at the time of download in some scenarios. If a game has two pay l...
started by Team Isekai Jun 11, 2024
392 views
No replies yet
why games are not searchable? why projects are not indexed? I don't need and I don't want to stay on top... I really don...
started by KOMPLEX May 31, 2024
4 replies
489 views
Recently I have updated a game build and wrote another devlog and after that I decided to check if it displays correctly...
started by ElderMist Jun 04, 2024
3 replies
317 views
Hi! I am a starter indie game developer and I just published my first game called "The Cat". I have no idea how I could...
started by TheCatGameCompany Jun 10, 2024
111 views
No replies yet
There have been numerous complains about Payoneer scamming people from outside the United States of America (especially...
started by OctiWriter Jun 10, 2024
460 views
No replies yet
Hi I’m a first time Itch.io user and am currently trying to download a game on windows! However when the game is mostl...
started by Chaos|3maname Jun 10, 2024
348 views
No replies yet
Is there no way to search your own library of purchases? This seems like a basic feature, but maybe I'm overlooking it...
started by Simz Jun 09, 2024
155 views
No replies yet
i published my new game and when i search it up it "No results found" and i have a download so i dont know what is the p...
started by Hatchi_DEV Jun 09, 2024
5 replies
356 views
My Coffee Clicker game has not been indexed yet, but I upload the game 1 month ago. Plz help.
started by MehmetBH.dev Jun 09, 2024
1 reply
150 views
Hello everyone, I've seen a couple of video in YouTube about transferring from Blender to Unity. but finally I couldn't...
started by sokut3500 Jun 07, 2024
2 replies
243 views
Hi I am an indie game developer and I published my first game here on itch io. I just wanted to ask if you know how does...
started by TheCatGameCompany Jun 08, 2024
1 reply
171 views
Hey everyone, Im currently trying to run a new quite big bundle where 78 user are involved, and 74 already have approved...
started by -X-ScornGames Jun 08, 2024
1 reply
171 views
this is the page https://fgaha56.itch.io/ardesaiopdg I went to Edit project page and pasted youtube link from my channel...
started by fgaha56 May 23, 2024
2 replies
278 views