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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
968 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 55 days ago
1,387 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
10,275 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,514 views
I have the payment problem. i wanted to buy the Buckshot Roulette and site gave me this
started by Venikus Jan 24, 2024
1 reply
270 views
Hello! I'm new here and can't figure out how to change the rotation point of three layers. I use Clip Studio Paint Pro a...
started by EldritchMenace Jan 24, 2024
96 views
No replies yet
Hi! i want to buy a game, but im not sure if the game would open, i was wondering if itch io supports refunds, so i coul...
started by loquero Jan 23, 2024
1 reply
1,100 views
I have a game I built with Spatial.io, which among other things, allows you to publish games from Unity to desktop WebGL...
started by arghzival Jan 23, 2024
405 views
No replies yet
I have read the docs, my game hasnt been indexed its been 2 weeks and my page is quarentined when others open it by url...
started by M.Ahmad777 Jan 12, 2024
2 replies
239 views
is there anyone that can help with modding Assto corsa please
started by cyberrage Jan 23, 2024
108 views
No replies yet
hello, a month ago i published my game Lydia's new life and everything seemed fine, i had visits and downloads but i pub...
started by LewdWorlds Jan 23, 2024
2 replies
1,085 views
In creator dashboard payment tab, it’s possible to see the latest purchases. It’s possible to click on a mail addres...
started by kk2oven Jan 23, 2024
113 views
No replies yet
Hello, I hope you are having a good day. I have tried to send an email through support and contact and it won't let me...
started by Zerops-Games Jan 22, 2024
2 replies
203 views
I'm not able to log into my account, cant reset my password and it says my account email attached doesn't exist. I sent...
started by Deleted Account Jan 22, 2024
139 views
No replies yet
Hi, this is my Second game on itch and the game is not showing in the searcher or index, The docs page says a "few days"...
started by Deleted Account Jan 10, 2024
7 replies
302 views
Hello! I read in some forum that an admin offered a user to have certain games moved from one account to another in orde...
started by seki_itchio Jan 22, 2024
113 views
No replies yet
Basically the title of the thread. Currently other people can only play my (private access) game in their browsers, but...
started by SparklyItch Dec 21, 2023
4 replies
1,702 views
Hello all, I purchased a game about a year ago. The game has windows/linux downloads available for a base price, but for...
started by Cralex Jan 20, 2024
1 reply
658 views
This might be a little longer than normal but I've already made an AVN. I started it in 2018 and it's for a small privat...
started by WarpedGaming Jan 20, 2024
346 views
No replies yet
I am attempting to send an Email to everyone at a specific reward tier on my project. I go to Interact -> Email, and cre...
started by AirkSeablade Dec 05, 2023
3 replies
329 views
I can install all other free games on itch.io but not my own games it gives me this error im scared thet people can't in...
started by MrHashkey Jan 20, 2024
2 replies
242 views
There was an error generating the download URL, please try again.
started by PolyLS Games Jan 18, 2024
4 replies
283 views
I wanted to add Desktop Goose to my computer via the desktop app, but I couldn't because it "didn't support version". I...
started by CorollaGaming Jan 19, 2024
2 replies
508 views
Hello! Since today I have been unable to run Godot Engine 4 HTML5 games on itch.io using Firefox browser on Android. The...
started by Foxysen Jan 04, 2024
2 replies
1,014 views