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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

10,008 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
989 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 61 days ago
1,442 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
10,426 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,551 views
I was just starting to warm up to the itch io storefront and BAM, you decide to capitulate to evangelical pressure in de...
started by reeper147 Jul 24, 2025
2 replies
340 views
so a minutes ago i just buy a game called pikabuu:stop by joykeratif cus i saw many streamer playing it so i wanna try t...
started by amrwv Jul 24, 2025
67 views
No replies yet
i have one payment stuck for now more than 15 days and an other one for 7 days can i get an update please? i contact itc...
started by spacebear7778 Jul 24, 2025
1 reply
76 views
Hi all, I'm new to this, I'm tinkering away at my first project. The project is for a tabletop game with downloable stl...
started by TiPiGames Jul 24, 2025
2 replies
123 views
What is going on? I wake up this morning and realize that ALL my games have disappeared from the search listings. I thin...
started by Capky Games Jul 24, 2025
1 reply
304 views
One of the reasons I was drawn to itch was their efforts to support small artists and what is right vs supporting mega c...
started by kerbal634 Jul 24, 2025
6 replies
565 views
Hi every one i am a new game developer i have made one game and currently i am going to release my second game .My first...
started by JoyBox Studio Jul 24, 2025
47 views
No replies yet
So I recently took part in the Climate jam, and since the jam was organized in 4 sprints I made four different uploads o...
started by Kritzlof Jul 24, 2025
114 views
No replies yet
We all know the people who are pushing for removal of nsfw content have as an ultimate goal the removal of everything de...
started by Arthurian maiden Jul 24, 2025
9 replies
810 views
I'm not fond of companies capitulating to small organizations who get hot and bothered for products they neither consume...
started by Deleted Account Jul 24, 2025
2 replies
392 views
To whom it may concern, It has come to my attention that numerous works and projects of an adult nature have been summar...
started by AcuteShark Jul 24, 2025
237 views
No replies yet
I'm against the removal of NSFW/Adult content from the platform in general. There aren't very many storefronts that allo...
started by gayestbird Jul 24, 2025
1 reply
356 views
What is going on??? Itch.io needs to explain why NSFW content is being hidden from searches, and roll back these changes...
started by Scelerat Jul 24, 2025
1 reply
444 views
Guys good night/morning! Released a new game yesterday, and it seems to be completely undiscoverable on Itch, unless som...
started by KingOfBread Jul 24, 2025
2 replies
428 views
It took a bit of web searching, but I found where I can see my bundle purchases when I am signed into my account on the...
started by MSUHitman Jul 24, 2025
73 views
No replies yet
Hi all. I recently downloaded a game that runs on renPy, and while the game seems to be fine for most of my playthrough...
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277 views
No replies yet
I used to get a decent speed of 5 to 7 Mbps on itch io web through opera browser android, now it only gets maxed at...
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52 views
No replies yet
Gentlemen, if I've been completely blocked, SAY IT! You obviously take your measures, consequently if you've blocked me...
started by Lonely-Visual Jul 23, 2025
4 replies
405 views
Hello, On July 6th, I released a game, but as of today it still hasn't been indexed. It's: Yuri Demon I have a ticket...
started by Love's Heart Jul 23, 2025
2 replies
118 views
Hi, my payout has been stuck on review since 33 days I emailed the support 2 times around 20 days ago but no one with no...
started by Hayyans Jul 23, 2025
1 reply
101 views