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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki 81 days ago
328 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
4,033 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,470 views
I have a collection of Amiga tracker music modules here: https://paulahaunt.itch.io/paula-haunt-mega-mod-collection Some...
started by paulahaunt 14 days ago
3 replies
185 views
How do you update Cider after it's purchased??
started by roberttilewick 13 days ago
3 replies
88 views
I’ve thoroughly read the Getting Indexed documentation & Unoffical FAQ , the Search & Browse FAQ, and the forum rules...
started by Zeal 12 days ago
1 reply
81 views
Hi Itch.io team and community, I’m reaching out because my payout request has been under review for 67 days now. I und...
started by sellmygame 12 days ago
1 reply
66 views
I've uploaded 2 games to my page, the games work fine, however you have to download them in order to play them, I have s...
started by shaneRob 12 days ago
1 reply
56 views
Update: It’s now been over 100 days My payout has now been stuck in review for more than 26 days and it’s supposed t...
started by Martin Buck Software Dec 20, 2024
28 replies
1,262 views
Hey everyone, this might sound a little silly, but I need some advice. I lost access to my old itch.io account (2FA lock...
started by Retora 14 days ago
4 replies
77 views
How can I get notified when there is a discount in one of the games published by the creator that I'm following? I want...
started by longmansaka 13 days ago
1 reply
43 views
ID: 166435 I have read the rules and I have sent multiple mails to support without response... I Have read other topics...
started by EVANZ 38 days ago
4 replies
208 views
Why are the release and update date (if it exist) hidden unless you login? I found that it was like this for different g...
started by Maximdraco 13 days ago
33 views
No replies yet
The cover image for my game wont load anywhere on the site: nor can I replace it: This just spins forever. Any ideas?
started by Wilko 15 days ago
3 replies
108 views
Hi, my project isn’t getting indexed. I read the guide on getting indexed, I waited for few days and searched with ful...
started by DevRoids 13 days ago
1 reply
45 views
Hello there, i have 3 pending payments, the first one is pending for 47 days now. I tried reaching the suport twice but...
started by Tyranno 65 days ago
16 replies
724 views
Can anyone recommend me a website for 2d pixel game designing
started by Harikesh BG 13 days ago
1 reply
46 views
Hello! I've noticed that the widget image on one of my games is not showing... I've checked the widgets on all of my oth...
started by Pigpud 14 days ago
1 reply
45 views
My Payout ‘ID #174781’ has been in review for 22 days. I sent an email to support 3 days ago and haven’t gotten an...
started by Dmitriy Salnikov 16 days ago
1 reply
174 views
Recently we posted a game that was made for TurkicGameJam,but after editing the page when we click download it says 'thi...
started by ismaill05 14 days ago
2 replies
84 views
Hi, my group published a game called "Cypher" 1 year ago and when I search for it, nothing shows up. I understand there...
started by AshenBlur 14 days ago
4 replies
96 views
Hello, I am new around here. I have been wanting to make a fmv game for many years (from real images). I have no problem...
started by freeassociation 23 days ago
3 replies
108 views
Hi , I'm developing a game for college and getting this error on my screen I've tried refactoring all of the arrays in m...
started by IPolonio 14 days ago
1 reply
51 views