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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 11 days ago
651 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
842 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,183 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,273 views
Is there any restrictions on how many files you can upload per 24 hour day? I got this error 2 times when publishing pro...
started by dshh Feb 20, 2025
1 reply
110 views
Hi, The title is quite descriptive. The payoyut ID is:165838 I understand that some payments could take more than usual...
started by Taifun Riders Feb 20, 2025
1 reply
361 views
Hey it's your least favorite game maker here again! So ya'll I need your help because I'm trying to find a game engine...
started by GAME_Maker Jan 02, 2025
12 replies
432 views
Hi, I'm writing because I would like to report I have a Payout, In Review for 23 days, I have already sent a request to...
started by Alb_pixel Store Feb 19, 2025
4 replies
317 views
I'm doing a cleanup on my "main" username, since it is basically my internet Identity... I've changed it on this account...
started by DeepS Feb 20, 2025
1 reply
300 views
Hi, I've been exporting my game for macOS from Godot which used to work fine but now since I'm using the GodotSteam exte...
started by swordandquill Feb 20, 2025
133 views
No replies yet
Hello all ! I installed uridium, very nice but wanted to play it with a joystick. So I bought thecxstick (Atari). Direct...
started by Pupumix Feb 20, 2025
72 views
No replies yet
Does someone know if my game will be in most recent tab after some time it was in draft and then been set to public?
started by LunaticFirework Feb 20, 2025
2 replies
106 views
Bueno yo quería descargar un juego llamado The kid at the back pero al ingresar mi tarjeta y todo lo que pide no me apa...
started by Mill1000 Feb 16, 2025
8 replies
415 views
Hello, I recently posted a Dev Log on one of my projects ( https://azyquentin.itch.io/operation-retribution/devlog...
started by Quentin Lamolinairie Feb 18, 2025
1 reply
129 views
I have read the docs and I still have a question, I've made several games, and published for a long time, there's even a...
started by Milina Bryce Feb 18, 2025
6 replies
183 views
Hey hope you guys are doing good. I completed my first game I aimed for Steam however then I realize that I was playing...
started by Vesvese Studios Feb 18, 2025
86 views
No replies yet
Subj. My games: https://palma3000.itch.io/whimsical-adventures-en-demo https://palma3000.itch.io/whimsical-adventures-uk...
started by Palma 3000 Feb 17, 2025
1 reply
88 views
I'm trying to get a refund on a game that is not working for me it would be great if someone can help me with that.
started by GODISDEAD555 Feb 17, 2025
1 reply
100 views
Our game is a DOOM mod. It's not suited for minors but it's also not an adult only game. There is nothing inappropriate...
started by DoomBattleZone Feb 17, 2025
1 reply
182 views
Hello, a strange problem has occurred, I recently published my new asset and all my previous assets stopped being indexe...
started by Snakerser Feb 17, 2025
2 replies
129 views
How do I unsubscribe from these mailing lists? And how do I prevent getting on them in the first place? The last thing I...
started by Moxop Feb 15, 2025
5 replies
284 views
So I was gonna download some games that updated and when I click the download button, it doesn't even download. I tried...
started by Deerggo Feb 16, 2025
80 views
No replies yet
I feel like it’s generally a good way for small studios to get stronger together.
started by Cigla Studio Feb 16, 2025
71 views
No replies yet