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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 5 days ago
528 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
827 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,053 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,245 views
Hello, I am currently in the situtation that I want to release my remaster of a 2004 released game. The developer used t...
started by Deleted Account Dec 28, 2024
4 replies
299 views
I even tried to combine tag and search with https://itch.io/games/tag-adult/search?q=c osy+cafe, for instance. I tried a...
started by icne2469 Jan 02, 2025
3 replies
4,733 views
Hello, I’ve uploaded two games. Sometimes I share their names with my friends and ask them to download them, but they...
started by Anadolu Saykodeli Jan 03, 2025
1 reply
143 views
Hi I hope you’re doing well! I’m currently applying for a Tex interview on your platform, but my country is under U...
started by Sarami000 Dec 31, 2024
1 reply
169 views
email verification link is broken. i sent 4 different letters and i couldn't click any of the hyperlink in the letters...
started by DrSupermanShadow Jan 02, 2025
80 views
No replies yet
hello, I am a dev here to figure out a issue some of my users have been having when attempting to download my game phant...
started by Lunalyst Jan 01, 2025
108 views
No replies yet
When I try to upload a test for a game I'm making using godot, it gets stuck in loading for the first time. It is suppos...
started by mesecello Dec 29, 2024
87 views
No replies yet
All images don't load, thumbnails, videos , GIFs and photos, doesn't matter , works with VPN. I am living in Russia rn a...
started by Clockerzz Dec 29, 2024
82 views
No replies yet
please verify your email adress or retry later 'itch.io may be in maintenace message ' this message keep popping up when...
started by benmestoura@gmail.com Dec 29, 2024
80 views
No replies yet
Hi! I want to update my banner, I'd love to add itch logo in it. I'll only resize the logo, not change it in any other w...
started by Luceat Alpha Laetis Dec 28, 2024
89 views
No replies yet
what does the +/- next to a comment mean? Someone keeps putting a - next to my comments
started by vandokkenskypool Dec 27, 2024
3 replies
479 views
It has been 3 months, and only one of my games is visible when you search it. Please help me.
started by Jeremy_Freeson Dec 27, 2024
4 replies
207 views
0xc000007b, I have downloaded all the versions visual с++, and changed compatibility properties. How can I fix the erro...
started by Sartirnik Dec 28, 2024
111 views
No replies yet
I'm able to create blog posts without associating them with a particular project, which is great for theory posts and lo...
started by Gem Room Games Dec 26, 2024
2 replies
258 views
I am trying to download a test build (public, published and not restricted) from unity using code. When using the downlo...
started by CHUSJ Dec 27, 2024
189 views
No replies yet
Hello, I’m working on a project in Godot 4, and I’ve run into some issues with a couple of scenes ( main_menu.tscn a...
started by GIORGOSXAL Dec 27, 2024
133 views
No replies yet
Hi, so my account is falsely flagged as spam for some reason. It was flagged as posting unwanted content while we were j...
started by G5 Creative Dec 27, 2024
3 replies
366 views
This one's just reuploading a question from another topic, because I guess that was wrong. Hi, so my team's account is f...
started by g.4vi Dec 25, 2024
5 replies
1,074 views
Hi, I'm writing about the Visual Novel "Gli esseri umani sono macchine?" (you can found it here ). It is still not index...
started by fbrzvnrnd Dec 27, 2024
2 replies
183 views
Hi! I have one simple question: Where can you set these red tags to appear next to your game? Or is it automated? I noti...
started by CANCAT Games Dec 27, 2024
2 replies
136 views