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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 10 days ago
643 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
838 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,170 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,268 views
I’ve been having this issue for days now, and i can’t seem to upload a new profile picture, I tried under 500x500, c...
started by star Jan 11, 2025
2 replies
134 views
This is actually 2 issues both caused by the same thing, pstmrk.it. I can't access the link for the bundle I purchased b...
started by zeldatp151 Jan 09, 2025
3 replies
585 views
This has been reported before (see https://itch.io/t/1271931/cannot-paste-in-a-review ) without solution - and that one...
started by Tomes Nov 05, 2024
11 replies
593 views
Hi there, I'm a librarian who has been working on developing an analog game collection. We have started considering whet...
started by liz Jan 08, 2025
3 replies
381 views
I made a mistake while filling out my permanent address during the registration for payouts, and I already submitted a s...
started by PanksCreations Jan 09, 2025
3 replies
353 views
Hi! I'm trying to make my game page look as if it had 2 columns, one with text and another with an image. Unfortunately...
started by Gaia Jan 07, 2025
2 replies
300 views
I had published a game in October 2024 but it is still not being shown in search. I made sure that I followed the guidel...
started by kiner_shah Jan 08, 2025
2 replies
181 views
Hey everyone! I’m currently working on a project to support indie devs and small studios by building tools that tackle...
started by foogito Jan 08, 2025
67 views
No replies yet
Hi! Since the 31.12.2024 my game: https://adeptus7.itch.io/survivor-text-based-short-gameinteractive-fiction each day ha...
started by Adeptus7 Jan 05, 2025
3 replies
214 views
Hi, I am trying to discover games for my "The Spectrum" console that are available as .tap or .tzx files. I can't get th...
started by damianlemorville Jan 07, 2025
4 replies
198 views
Hi, my game is correctly published and visible for 10 months. Two days ago I made a small change to the description, sim...
started by S3X_Scenario Jan 07, 2025
1 reply
111 views
I am completely new to using programs like this and for the life of me cannot figure out how to run the game. Can anyone...
started by Rowen Jan 07, 2025
75 views
No replies yet
Just tried purchasing the quest optimizer and was met with a payment error but was charged $100 instead? What is going o...
started by scottybrssrd Jan 05, 2025
5 replies
213 views
Hi everyone, I'm looking to get some insights on the best practices for promoting indie games on social media platforms...
started by monica46cole Jan 06, 2025
1 reply
150 views
Hi! I am an indie game developer I have made a new game Cold Silence by SoulsNightmare . I want people to reach my game...
started by Souls Nightmare Jan 05, 2025
5 replies
278 views
Hello, dear developers! I've encountered a problem when trying to visit the itch.io website. The site doesn't load on Ru...
started by TON618 Jan 03, 2025
1 reply
526 views
Hello, i have updated to the V.12.1.0 and i have been able to share the app QGO and my games with the secondary account...
started by joselito1980 Jan 04, 2025
109 views
No replies yet
So, I want to make a game that costs money and I read the TOS and it kind of got confusing so can I still make money fro...
started by ivadninaz Jan 03, 2025
3 replies
235 views
Hello there! Recently I made my first demo for a project I've been working on, and I think some people might be experien...
started by Usagygy May 06, 2023
21 replies
12,460 views
Hello! I'm a composer specializing in retro, arcade, 80's, and 90's music. I'd like to sell some of my original composit...
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93 views
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