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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
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649 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
839 views
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Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,177 views
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The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,271 views
As the title says, there are several games in the itch made in WolfRPGEditor, but the only way to find them is by tag, w...
started by Oki Jan 17, 2025
71 views
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I accidentally deleted my asset pack. I know in the rules it states that you can't repost the same content, but my old a...
started by Scrython Jan 16, 2025
2 replies
146 views
Hi, On Dec 23, I contacted itch.io support with ticket id 247522 and I have explain the reason of reversal unfortunately...
started by Fantasy Valley Jan 05, 2025
5 replies
199 views
Hey. I’d like to know what could I do to increase my chances of approving an update as major. My last release has doub...
started by SillyBox Jan 16, 2025
142 views
No replies yet
I can not buy anything now!
started by robblu Jan 16, 2025
1 reply
154 views
YEYYEYEYE I'M BACK- any-who uh I'm making a novel on Twine about the reader (y'all) being superheros. What should I add...
started by GAME_Maker Jan 14, 2025
6 replies
255 views
My main question is how do i make my game popular, make all people reach my game atleast see my game. I want my games to...
started by Souls Nightmare Jan 12, 2025
19 replies
548 views
Iv'e been programming since early 2019 and i always tried to make profit of my passion, as we say, a good job is a job t...
started by Casters Jan 14, 2025
2 replies
156 views
why can i not log i ? it works all the time. i delete it and installed again
started by Vansimsen Jan 13, 2025
3 replies
195 views
I'm relatively new to using Itch.io for anything other than in-browser games. I decided to make an account and install t...
started by BaldrMistletoe Jan 09, 2025
2 replies
1,038 views
Im making a 2d unity game and im wondering if i can add portmone without breaking the rules?
started by matthew-game.io Jan 12, 2025
4 replies
904 views
Hi, I am asking here because i'm unsure if i'm missing something about getting indexed. https://facchi.itch.io/overcompl...
started by Facchi Jan 13, 2025
1 reply
166 views
Hey, i just had a question how come there is so much NSFW content is there setting to hide it? i don't remember it being...
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5 replies
1,192 views
I have 3 different zip apps not will open the dlc and i cant talk to them discord because I don't have a invite all it s...
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1 reply
108 views
Hey all! I'm running into an issue where I was unlucky enough to have the itch.io site go down while I was pushing a gam...
started by Grim Jim Games Jan 11, 2025
2 replies
219 views
1. Someone paid me $10 for the game I have up. My cut to itch.io is set to 10% (I believe this is the default). However...
started by james5272 Jan 10, 2025
8 replies
1,916 views
So this has been happening for a while, my game https://matthyy.itch.io/second-impact weekly receives a total of 4 downl...
started by Mat Jan 11, 2025
2 replies
154 views
Hello, I am writing to request a username change for my current account called ' AvdainHQ '. I would like to change it t...
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3 replies
198 views
the account name is Tofutush, and apparently I must've mistyped the email. Is there anything I can do to recover the acc...
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128 views
Is it possible to withdraw our income with digital currencies such as Bitcoin or Tether?
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3 replies
184 views