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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,782 topics · Next page · Previous page · First page
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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 11 days ago
665 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
845 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,197 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,280 views
i bought a game on here and it sent me a email with the game but its not populating the full game in my options bar on t...
started by Gry_Grief Dec 18, 2024
94 views
No replies yet
Almost everyone in Ireland is reporting that no one cannot access the website without VPN. Error type ether connection t...
started by allielovexx Dec 17, 2024
1 reply
238 views
I have no account of paypal or stripe, but have payoneer, And i saw payoneer direction in payout page that if i select p...
started by DreamWalking Dec 17, 2024
3 replies
385 views
My business model on itch is that I release stories for a small fee, then on the Monday on or after the day six weeks la...
started by Ayula OneOne Dec 16, 2024
9 replies
968 views
I want to show tags like “play in browser” or game category tags like “puzzle” for my project in my creator page...
started by Jiaqi Dec 17, 2024
2 replies
222 views
Alright, before I begin I want to get some things straight: Yes, I do have some programming experience and no, my questi...
started by Lightbulb Games Dec 16, 2024
7 replies
1,830 views
Loading images on the site takes a very long time Is this a bug or a problem (again) only in Russia or only for me?
started by NiktoZ Dec 17, 2024
1 reply
110 views
Hi, i bought a game and itch io charged me twice and didnt send me the receipt with the download link. I got the receipt...
started by nyubunya Dec 16, 2024
2 replies
112 views
Hello! I recently uploaded my portfolio as a game developed in Unity for HTML. On PC it works great but I have a problem...
started by MissingTexture_Lab Dec 16, 2024
84 views
No replies yet
When making a HTML5 game “full-screen” on iPhone, as the fullscreen API is unsupported, itch.io just fills the brows...
started by Alexander Ocias Nov 19, 2024
1 reply
466 views
I'm making a game on GameMaker, and when i tried to put here on itch.io, 2 problems appeared. 1 - The menu was not in th...
started by GameDev_Pixel Dec 15, 2024
4 replies
231 views
pasting raw images fixed when? (i mean - after pasting image it treats it as text what exceeds limits)
started by hacknorris Dec 15, 2024
1 reply
106 views
Olá pessoal, eu estou com problemas ao hospedar meu game, quando faço o dowloand e tento colocar a opção windows par...
started by Esinho Dec 15, 2024
46 views
No replies yet
(Expanding on this article ) I read the discussion listed above, but it seems like achievements aren’t possible becaus...
started by terraquad Dec 15, 2024
161 views
No replies yet
I have developed a small prototype to learn UE5, can I share that prototype here for feedback?
started by Ronin0909 Dec 14, 2024
3 replies
113 views
Very recently, it seems the majority of screenshots are not loading for my games, none of which are newly published. All...
started by ATypicalFaux Dec 13, 2024
3 replies
664 views
hello, in local browser(preview) the 8 direction is working and when i upload it in html5 its not working(io.tech) thank...
started by adiv2100 Dec 14, 2024
3 replies
108 views
I released an html5 game with my team: https://crabbucketgames.itch.io/reduce-reuse-raccoon As far as I can tell there i...
started by cricketHunter Dec 13, 2024
2 replies
215 views
not getting views and clicks on my latest games, is it a bug or have I been shadow-banned? my games are not bad and I us...
started by BigFumas Dec 13, 2024
8 replies
227 views
i would like to see a different method of payment than paypal because exery time i got an unexpected error or it shows m...
started by optimaster132 Dec 13, 2024
2 replies
146 views