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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,669 topics · Next page · Previous page · First page
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Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 85 days ago Last page
169 replies
13,936 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
726 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
8,510 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,157 views
pizza tower scoutdigo v2 download
started by Pedro-Gamer123 Nov 16, 2024
273 views
No replies yet
I made a image of a 3D render of the Utah Teapot in the Windows 95 "3D Maze" screensaver. Since it uses elements from Wi...
started by JJammer12 Nov 15, 2024
7 replies
307 views
just posted here and unlike normal it wasn't put up to new, even on here , the change log is pretty big and I put a lot...
started by Yua Nizu Nov 15, 2024
3 replies
181 views
Hello! I want to share a game I'm working on but I'm confused about what will be shared if I share the file. Does anythi...
started by skelly_bones Nov 13, 2024
4 replies
225 views
I'm looking to raise the price of my current game from 10.99 to 11.99 to match the Steam price, but from everything I'm...
started by MissFortune Nov 14, 2024
5 replies
1,129 views
Hello, I was recently looking to do a payout, but I noticed a fairly sizable discrepancy between my Gross Revenue and Pa...
started by DarkConsulGames Nov 13, 2024
2 replies
388 views
I'm logged in to my itch account online but when I download the itch program and enter my username or email and password...
started by Kent Nov 13, 2024
1 reply
113 views
Is this site now officially a scam that refuses to pay developers? I wouldnt trust anything downloaded from here, and ce...
started by cliffski Nov 16, 2024
2 replies
448 views
Hi Team, I have noticed since the my game release here, with the patreon api, that there are a lot of issue with it. Lik...
started by Orachi Oct 29, 2024
1 reply
258 views
Hi! I'm developing a web-based game, which is displayed within an iframe on a simple index.html page. While the game fun...
started by Vaaal88 Jun 18, 2024
5 replies
465 views
I got my LLC set up and received my new EIN. But I had already done the "tax interview" using my SSN. I want to redo the...
started by messystrategy Nov 11, 2024
1 reply
90 views
In the linux package of my game, I set .itch.toml the pass to the binary wrapper of the program (written in java). So I...
started by lespin Nov 12, 2024
95 views
No replies yet
I’m opening this thread in case any of you know how charity bundles work or if someone from the Itch.io support team w...
started by Rolerøs No Representativøs Nov 12, 2024
129 views
No replies yet
I have two questions about my game on itch.io. Question 1: I recently noticed that the title of my interactive fiction i...
started by bay-zel Nov 12, 2024
176 views
No replies yet
Hi, I uploaded my top-down shooter game to itch.io. However, the player doesn't seem to be working, I can't move, shoot...
started by NatMar Nov 05, 2024
8 replies
335 views
Hi Itch.io staff, Has Itch.io started planning contingencies for the potential loss (or overpriced retention) of "itch.i...
started by retro Nov 12, 2024
163 views
No replies yet
Hello, after uploading my game, I made all the checks and applied the settings, but my game was not visible, so I wanted...
started by OyunKontrol Nov 09, 2024
6 replies
270 views
Hi, currently when I embed a WebGL game on our private website it always starts to play automatically after page load. I...
started by Photon Engine Nov 11, 2024
79 views
No replies yet
Hi there, I’m kind of sick of my game searches being full of p*rn so was trying to work out how to disable NSFW. I can...
started by Jacic Nov 10, 2024
3 replies
1,094 views
heres the message ↓ Your card could not be authorized using the postal code provided. Please update the postal code, o...
started by wiohe Nov 09, 2024
2 replies
389 views