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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,742 topics · Next page · Previous page · First page
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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 1 day ago
154 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
819 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
8,945 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,225 views
I got logged off and forgot my password, and all my attempts to reset have had no success (I get no password reset email...
started by Ark backup Nov 22, 2024
191 views
No replies yet
Just curious if there are ways on Itch to be shown on the main page, like if we pay advertising for here or if it is bas...
started by The Anax Nov 22, 2024
10 replies
287 views
Hello! I have requested an itch payment for approximately $320 and have not received a response after answering your que...
started by Core Software Nov 22, 2024
3 replies
245 views
Hi guys, sorry to bother but many of my Patreon subscribers have been reporting the error POST oauth2/token 401: {"error...
started by Mr Deadbird Nov 22, 2024
112 views
No replies yet
So I accidently bought a game twice on here. It shows up in my library two times now. Wondering if I could refund one of...
started by ninesthousand Nov 20, 2024
2 replies
326 views
my holocure is 0.7 version but i can't find the stage 5, i was wondering did i miss any progress or requirement but it d...
started by NPCyomi Nov 21, 2024
1 reply
121 views
Some itch.io sites (bitingthebullet.itch.io, possibly others) are triggering an invalid certificate error in Safari. The...
started by MrSandwichCookies5764 Nov 21, 2024
124 views
No replies yet
This is my game jam results, but it shows not results https://itch.io/jam/-holloween-max-game-jam/results How to setting...
started by KID Nov 21, 2024
114 views
No replies yet
i have a problem then i try find a game. everytime i search the game i see 404 error. THE KID AT THE BACK. this game i w...
started by Rita Nov 14, 2024
8 replies
1,567 views
I released a game recently and I was supposed to set a discount for the first seven days after launch, but since I had t...
started by HexagonNico Nov 20, 2024
1 reply
142 views
Hello, I’m working on some CSS-related projects, and want to create demo project pages to showcase their design and fu...
started by nnda Nov 20, 2024
2 replies
120 views
My game overview is so long & I want the game page itself to be clean and just for playing. The latter will be set as dr...
started by JayteeGameDev Nov 20, 2024
1 reply
169 views
Hi, sorry if this has been asked before, but I couldn't find anything using a quick forum search. I currently have a web...
started by LukasWho Nov 20, 2024
217 views
No replies yet
I've been doing a lot of research into this, but haven't found a solid answer or an example to follow. Wondering if anyo...
started by Jesse J. Jones Nov 19, 2024
2 replies
414 views
I've seen some charity game bundle on itch.io before, like the Bundle For Ukrainian Hospitals. How common are these, how...
started by ArtieCharlie Nov 18, 2024
3 replies
929 views
there is a game that has a version for 5$ and i bought it, and for an update i need to re install that version to play i...
started by Sysyzqq Nov 17, 2024
1 reply
175 views
I posted my "guns guns guns!!" pack and my "indoors mage pack" on sale for black Friday. It's been about 2 days or so. F...
started by TornadoGames Nov 17, 2024
3 replies
167 views
Just had to redownload TITS and THICC and neither program will open after downlaoding. Any advice?
started by duwualityttv Nov 17, 2024
1 reply
153 views
I sent 2 emails to support@itch.io but got no receipt email. Is there any staff here, I need your assist. Many Thanks
started by zRKqosnH Nov 16, 2024
3 replies
172 views
Hello! I was just wondering if there is some more information about this from the ich.io developer manual: In what way i...
started by Pigpud Nov 17, 2024
3 replies
137 views