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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,969 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
949 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 49 days ago
1,315 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
10,151 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,470 views
Hello, I made 4 projects but none of them is shown in the search, I have been waiting for a week and a half and noyhing...
started by Yahia Saadi Apr 09, 2024
1 reply
157 views
Hi I was wondering if anyone can help me out, Its my first time downloading a file for a game and I'm confused on how I'...
started by mikesmith124 Mar 11, 2024
2 replies
10,025 views
Dear itch.io moderators, We are a publishing label for students at Cologne Game Lab . Cologne Game Lab (CGL) is a Cologn...
started by Broken Paternoster Games Apr 05, 2024
4 replies
582 views
I keep pressing the download button but it's just simply not working And i tried 4 different browsers My network is alri...
started by ultraLoveTrap Apr 06, 2024
3 replies
205 views
game: https://noisecore.itch.io/orbs-of-chaos-demo it has been ~10 days since the release, but I still cannot find my ga...
started by noisecore Apr 08, 2024
2 replies
135 views
My game adeptus7.itch.io/dominion doesn't show in the browser when I write its name. I don't know why, because my other...
started by Adeptus7 Apr 08, 2024
2 replies
186 views
One of my games just got 220 impressions in the last 7 days. 1.36% CTR
started by Fridqeir Apr 08, 2024
1 reply
163 views
Its overlapping the game screen. Right now as a workaround I made the screen smaller but is there a way to remove/disabl...
started by JayteeGameDev Apr 08, 2024
141 views
No replies yet
Buenas noches, comento la situacion. queria probar el juego para stremear y al comprarlo me llevo a una pagina la cual n...
started by inxanyti Apr 07, 2024
1 reply
201 views
here’s what happening I sold my game and got 8.99 And I only can receive 4.56 and 1.30 is pending So I check if is it...
started by Tarique.1 Apr 06, 2024
6 replies
238 views
I bought a game I didn't want, how can I get my money back? I wrote Emil to support but it's been almost 24 hours and no...
started by IndianBartonka Apr 07, 2024
2 replies
242 views
i am trying to download assets and games from itch.io as well as the download page is not working help me pls!
started by ShinYu! Apr 07, 2024
134 views
No replies yet
I wondered if a single person can have multiple accounts to sell assets for 2D, 3D , different styles so they would not...
started by Retro Spud Apr 07, 2024
2 replies
170 views
"Failed to find index.html Please try deleting the ZIP file and uploading another one." I have renamed everything that t...
started by FriendlyHornyGuy Apr 07, 2024
4 replies
512 views
my project dvd video player https://jugule.itch.io/dvd-video-player cannot be found when searching dvd video player on t...
started by jugule Apr 06, 2024
3 replies
224 views
Game link : https://fridqeir.itch.io/math-everyday
started by Fridqeir Apr 01, 2024
4 replies
314 views
I have created two new projects with html5 games playing in the browser. I have also uploaded a music file as a second f...
started by den_er_da_hvid Apr 07, 2024
124 views
No replies yet
Hello people, just a quick question... I have Googles this but im still not sure but if some music is licensed under "Cr...
started by KTADRFT Apr 06, 2024
2 replies
174 views
Hi I often see Devs put their games on external sites for download.. I would like to see in the Itch client a way to man...
started by Anonymouse-D Dec 26, 2022
1 reply
507 views