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429 Too Many Requests

A topic by malcyon created 71 days ago Views: 1,520 Replies: 18
Viewing posts 1 to 12
(+1)

I get the "429 Too Many Requests" error pretty frequently when just casually using the site. I'm not using a script or automation or anything like that. It's just casual web browsing. If I refresh, it goes away. There might be a limit to the number of connections on the webserver it is hitting?

Admin(+4)

We essentially have some hard upper limits in place to prevent certain kids of bots and crawlers from taking up the a disproportionate amount of system resources and taking down the site. We’re being constantly hit by bad bots now that can cause the rate limiter to trigger for regular users. We’re tweaking these types of limits to try to prevent regular users from having issues but it’s not an exact science.

(+1)

It seems to be broken, I always get this message when i turn on my computer and login in the itchio app. I've to refresh the page a few times before i get my search result.

Admin

Are you logged in when accessing the site?

(+1)

As I wrote before, I get error 429 after logging into the Itchio app. So I'm logged in, but I can't see my personal start page.

Thank you for your contributions to thecommunity.

I would like to report a refund request:

1) I originally intended to pay $3.75, but it was mistakenly paid as $6003.75.

2) I would like to explain that it has now been 6 days since I first sent emails Itch Support  (support@itch.io) regarding my refund request. Yet, I have not received any response or update so far.

3) I'm not sure if there is a strict “7-day refund window” policy, but I’m concerned that I may miss the chance to receive a refund due to the delay.

Could you please let me know approximately when I can expect the refund to be processed?

Thank you again for your time and understanding.

Best regards.

---------------------------------

The key for customer support reference: P-24704886:0eaCZrJRrG1kYBtq5QX8Z4tzJCg_upZ77N1y_4HN

I have sent two e-mails, and the Ticket IDs are :  279793,  279789.


Hi @leafo,

Sorry for tagging you directly, but I’ve been waiting months for my payouts and haven’t received any support replies.

My oldest payout request is over 80 days old, and I really need some help.

Ticket ID: #285045


Please take a look if possible. Thank you.

i also have the same issue, like a LOT of people. you guys broke it with that function. i can NEVER use more than two tags to search on itch.io and YES I'm logged in.

I see. Thanks for all that you do!

Same issue, I'm on mobile

Maybe you need a CDN or a WAF?

(1 edit) (+4)

>doesn't want people to take down their site

>takes it down themselves

(1 edit)

I'm having the same issue. Im trying to look at analytics for my game "Midnight Magic". Whenever I add more than 3 tags like "Adult, Browser, Language" itll give me an error.

Started happening 2-4 weeks ago. Before that no issues.

(+1)

ive been seeing this over the best part of a month and its really annoying as ill only see the first 20 games and nothibg more and i have to refresh multiple times when trying to change fiters and tabs

(+1)

its really really annoying ngl

Still happening and happening on mobile site usage as well. If I try to use more than 1 tag it says this, won't go away with any amount of refreshing or opening links in new tab, or anything. Also happens when I try to filter anything, seemingly randomly and with random options. Also will only show about 20 games on the page and will not ever load any more despite saying that there are 356 games that match my query. WTF happened to this site being the best for indie games and developers when we can't even navigate it without this error popping up every 2 seconds?

same issue as above. i think probably one of the better possible solutions would just be adding a cdn, such as cloudflare (which i've heard has decent filtering for scraper bots and the like now)

then the inconvenience on the user-side is minimized, just being a moment's wait while confirming the user isn't a bot, rather than making the tag-based search function and other such parts of the site nearly unusable.

still happening unfortunately. I apply 2 tags and 1 filter, and as soon as I apply a 2nd filter I get a 429 error. Logged in. Android, chrome browser. Seems like the limit is wayyy tpo restritctive.

(2 edits)

Happening here as well. It's dumb because they're using an infinite scrollbar rather than page selectors for pagination which means you can't say 'reload from page 2' but instead just suddenly stop getting results when scrolling. If you refresh the page, you don't get any search results. Their rate limiting is way too aggressive. They're probably trying to protect against bots, but it's obvious the setting is affecting normal users even when logged in and has been for months so I'm guessing they feel the bot prevention is worth user discontent.

For others who find this, reduce the number of filters that you're using and it'll stop. I'm guessing that their way of using filters issues multiple requests to the API or something and that is causing too many calls and thus the 429. I only used two filters (windows and free) on top-sellers with one tag and couldn't view the page for more than 2 minutes without a 429. I only removed "windows" and left everything else the same, and it stopped throwing errors.