We essentially have some hard upper limits in place to prevent certain kids of bots and crawlers from taking up the a disproportionate amount of system resources and taking down the site. We’re being constantly hit by bad bots now that can cause the rate limiter to trigger for regular users. We’re tweaking these types of limits to try to prevent regular users from having issues but it’s not an exact science.
150 days ago(+1)
It seems to be broken, I always get this message when i turn on my computer and login in the itchio app. I've to refresh the page a few times before i get my search result.
146 days ago(+1)
As I wrote before, I get error 429 after logging into the Itchio app. So I'm logged in, but I can't see my personal start page.
Thank you for your contributions to thecommunity.
I would like to report a refund request:
1) I originally intended to pay $3.75, but it was mistakenly paid as $6003.75.
2) I would like to explain that it has now been 6 days since I first sent emails Itch Support (support@itch.io) regarding my refund request. Yet, I have not received any response or update so far.
3) I'm not sure if there is a strict “7-day refund window” policy, but I’m concerned that I may miss the chance to receive a refund due to the delay.
Could you please let me know approximately when I can expect the refund to be processed?
Thank you again for your time and understanding.
Best regards.
---------------------------------
The key for customer support reference: P-24704886:0eaCZrJRrG1kYBtq5QX8Z4tzJCg_upZ77N1y_4HN
I have sent two e-mails, and the Ticket IDs are : 279793, 279789.
