itch.io

As I wrote before, I get error 429 after logging into the Itchio app. So I'm logged in, but I can't see my personal start page.

Thank you for your contributions to thecommunity.

I would like to report a refund request:

1) I originally intended to pay $3.75, but it was mistakenly paid as $6003.75.

2) I would like to explain that it has now been 6 days since I first sent emails Itch Support  (support@itch.io) regarding my refund request. Yet, I have not received any response or update so far.

3) I'm not sure if there is a strict “7-day refund window” policy, but I’m concerned that I may miss the chance to receive a refund due to the delay.

Could you please let me know approximately when I can expect the refund to be processed?

Thank you again for your time and understanding.

Best regards.

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The key for customer support reference: P-24704886:0eaCZrJRrG1kYBtq5QX8Z4tzJCg_upZ77N1y_4HN

I have sent two e-mails, and the Ticket IDs are :  279793,  279789.