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Bug Reports Sticky

A topic by Wanderlust Games created May 21, 2022 Views: 4,128 Replies: 67
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Developer

Please post any bugs, errors etc that you come across in this thread. Make sure to include a detailed description, including your platform, and a screenshot.
Before posting please ensure that you are playing the most recent version of the game.

(2 edits)

Hello, I have just downloaded the latest version of the game (ver. 6.1) yesterday and tried to play it today (first time playing it). But I seem to have run into a bug in chapter four, during the meeting in the streets of Cursa (this is happening on Damon's 'route', I have yet to try playing other characters to see if it happens regardless). I play on a Windows 7, 32-bit desktop system, and the game seems to crash whenever it gets to a certain line of dialogue. I have attached a screenshot of it and tried to replay that section several times, but always get the same result of the game crashing. I would appreciate any advice or help in the matter, as I would like to get through all the chapters available before I post a review for this amazing story. Thank you.


Developer (1 edit)

I'm sorry to hear you're having trouble with the game crashing, and tbh this is the first time I've seen this happen, especially in an earlier episode. There are a couple of things you can try. First (if you haven't already) you can try deleting all the A6 files from your PC and downloading the game again. My first thought is that something may have gotten corrupted when it was being downloaded the first time. The other possibility is that the graphics driver on your PC may require an update in your device manager. I've seen quite a few strange errors pop up simply because of the graphics driver, so I would recommend giving that a go and seeing if that fixes the issue. Please let me know if either of these work for you :)

I'll try re-downloading first and redo Damon's route to see if it happens again at the same spot. Because it hadn't had any trouble up to there. If it does, I'll try another route to see if it happens again and will keep you updated if it worked or not. Thank you for the swift reply.

Update: So, I've tried the following:

1. I deleted all files of the game, including the persistent file, re-downloaded and tried the same route only to have it crash at the same line of dialogue.

2. When that didn't work, I updated my graphics driver with the latest version I could find for it, and reloaded the game save point I had created just before the line where it crashes, but it still crashes in the same spot. So re-downloading and updating the graphics driver still don't work. I get the same crash on the same line of dialogue.

Again, I have not yet tried any other routes, this is happening on Damon's route. I don't know if choosing a different group for that chapter would result in a similar crash or not. And it's weird that the game worked perfectly for three and a half chapters, only to crash at that specific dialogue line, when there are no vfx or anything at play either. 

Or - now that I've updated the graphics driver - should I try deleting all files of the game again (including the persistent file) and re-downloading a third time and seeing if it works now? I'm just wondering if maybe because it's the same persistent file that the game created before I updated the driver, if that could carry the error over, after the update? I didn't get any sort of error or corruption warning when I extracted the game from the archive, so I'm not sure that's what causes the crash, unless there's some file in there that is corrupted and WinRar just isn't warning me about it before extracting.

So I'm kind of stumped on what to do. Is there any way I could send you the log file with the crash data so you can take a look at it? I couldn't begin to understand what it says, even though I looked through it. Could there be some error in the Ren'py script that causes this crash, maybe one that wasn't there before the last update of the game? To be fair I haven't tried the game before this latest update, therefore I have no basis for comparison, so I'm just throwing out potential theories.

Developer (1 edit)

If you can email the log file through I can definitely take a further look into this error. Our email address is hello@wanderlust-games.com. Thank you!

HI, I downloaded ver6.1pc and found that in chapter 6 after Ryona comes to MC's room, the scene when MC chooses to kiss her or not kiss, there's no bgm.

So I loaded the other characters' saves at the same scene, they all have a soft melody there, it only happens when the RO is Ryona. I'm not sure it's just my problem or other people have the same situation.

Developer

We'll check this out and make sure it works correctly in the next update, thank you for letting us know!

Just wondering if Damon should be that tall, this is during his route in chapter 6 just before Tilaarin.

Developer

We'll get that fixed for the next update, thank you!

No problem

Hello! For some reason, whenever I open the game and the game's menu pops up, I'm unable to press 'Start game', 'Load game', or any of the other buttons. I am using a Macbook Air (Retina, 13-inch, 2020), so I don't know if this issue is caused by my computer or because of the game. This glitch started today (June 5th, 2022) when I updated the game. Before that, everything was running fine. I've tried closing itch.io (I have the app version) and my whole laptop, but I'm afraid of doing anything with the files, since I don't want to ruin my save files. 
I've attached a picture of the buttons bellow, in case it's unclear what I'm talking about. Sadly, I can't upload a picture of the entire menu since it'll be more than 3 MB. Thank you!

Nevermind! I fixed the issue by downloading the game via itchio.io's online website. For some reason everything works well with the downloaded version but when I open Andromeda Six via itch.i's app, it doesn't work correctly? Perhaps something to still keep an eye on, but I don't need help anymore! I can finally play the game again! Thanks anyway to anyone reading this, and please do tell me if I have to delete this post.

Developer

We're glad that you were able to get the game to work from the website version. If you're still having issues playing the game from the itch.io app, uninstall and reinstalling the game files from the app version should help fix the problem. It's possible that the app version may have gotten corrupted during the update. And no worries about deleting the post, it could also be helpful to anyone else experiencing the same problem.

(1 edit)

Not a bug, but a misuse of word. Given the context, what the traveler is saying is that they want to provide help to the crew. So the word should be "unhelpful" and not "helpless". 

"Helpless" means receiving no help. As in "no one is helping this helpless person."

"Unhelpful" means providing no help. As in "this unhelpful person is not helping anyone." And this is what the traveler meant.

Developer

Thank you for your post! We've run this past our beta team for confirmation and in the context of this scene "helpless" works correctly as we're using it here as "I wish I could do something for them by myself" which falls under "acting without help" so we'll keep it as is for the time being. Thanks again!

How do you delete saves?

Hello! I was just replaying Vexx's Route when I noticed something strange in Chapter 6, when MC comes back from Chrono earlier than the rest of the crew, and is visited by their LI in their room for a cute scene. I'm not sure if MC and Vexx not having a scene like this is intentional or not, but it ends off with "- there is a knock on the door." before jumping into the next day. I thought I skipped past it at first, as I read quickly but after going back and forth a few times, I noticed that it just wasn't there.

So I'm not sure if that part needs to be reworded, or the scene needs to be added in; I just thought I'd post it here ^^ also, I play on Mac and have the latest version :)


Can no longer install this within the itch desktop app due to undefined build or something. :(

I also  am experiencing this issue

I had the same problem, so I instead downloaded the updated game through itch website and it worked. I hope this can help!

Developer

Hello, the best thing to do at the moment would be to download the update through the website. We will be looking at our build to make sure future updates will be more compatible with the itch.io app, as it is working for some players but not others.

Yay!  Fixed \o/ 

Hi! Bash's intimate scene at the end of the chapter doesn't show up for me, it ends here. Is this supposed to happen? I saw he had a CG, so I'm assuming it's a bug.

Developer

Hey there, this is a known issue that we're working on fixing in our patch update. Thanks!

Calderon's gallery page isn't opening. (also idk if it's intentional but the CGs that were in Ch7 aren't in the gallery)

This is what pops up when you try to enter it:


Developer

Thank you, this is a known issue and something we will be fixing in our patch update :)

Hi, the only problem I have isnt with the game itself but when I try to download the new chapter it doesnt pop up, all it gives me is the location as to where I would like to download it, it wont give me the download.

Hello. :) I wanted to report that two error messages appear in Vexx route. (If you are not already aware of them).



Developer

Hello, this is an error with a variable in your playthrough that hasn't been triggered. If you play through Episode 6 again, specifically the menu where you choose to kiss Vexx (you can skip through to make it faster) it will sort itself out :) 

Hi! I had the game installed in the itch.app but when i opened the game to play the new update i didn't appeared so I uninstalled it and i can't install it again and idk why :(

sorry for the english!

The same thing happened to me and I'm not able to install  the game at all now. 

(1 edit)

Same thing here! I wanted to play the new update, and it wouldn't update. So I uninstalled to reinstall but it won't let me. Haven't been able to play it on either Mac. I cannot directly download from the website on mac, but can on another pc.

Developer

Hello, this is a known issue, some players are currently not able to update in the itch.io app. We would recommend downloading the game from the website instead, and we will look into fixing the app error in our next patch update :) 

I couldn't get an update, so i uninstalled and now it won't reinstall! DYING

The latest release, the PC version is not marked as compatible with Linux, even though it is. This means I can't install it through itch.io launcher and have to install it manually. Could you please mark it as compatible with Linux, like you did before?

Too bad the download isn't working on the itchio app, I was looking forward to playing... Any news on when the patch will be?

Developer (1 edit)

You can download the update from the website if you don't mind playing that way. The patch will be released within the next week. 

EDIT: The update on the itch.io app should be working fine now :)

That's awesome thank you! I'm going to download asap XD

Not sure if others experienced this but after I downloaded the new update all my previous saves (some dating back to 2022) were replaced with the date "July 1st, 2021". And after trying to load them it acted like I had never played/seen those scenes before, since I have only skip *seen* text on. Plus all of my photos from the gallery were missing so it was like I had never played the game before. I have checked pervious downloaded applications like 6.2 and the photos are back but all my saves still have the July 1st date. Is there any way I can remedy this to get my saves back to normal?

Hi! Idk if it's something to do with the level of affection or the story but in the route of Bash when you choose 'i hope that something will happen...' nothing actually happens, idk if it's just me, anyway thanks for the update, it's amazing i love it.

Deleted 301 days ago

Hi! I was playing through Ryona's route and noticed this typo in the second paragraph, I'm not sure if its the same for Ayame but it did take me out from the immersion for a bit. Other than that great work as usual! :>

Developer locked this topic
Developer unlocked this topic

Hi, whenever I download and launch the game (patch 7.1) Malwarebytes detects W32/Exploit.gen. Could you check your files? Is it a false positive, or something slipped in? Never had that happen before with A6.

Hi! I'm playing through June's route and keep getting this error in ep 7 when he visits your room in Tilaarin. Could you remind me which episode the 'take ring' option is in? I saw another comment with a similar error and it sounds like I need to replay a scene, but I don't know which one.

Developer

You'll usually get this error if you play from a file that was saved during the beta and before the scene with the ring was added. The option is in the first scene with Nerissa in Episode 7.

Thank you for answering so quickly! Replaying the beginning of the chapter worked :)

Hello, ever since I updated the game to the latest version on the itch.io app, i get the same message: 


Do you have any solutions for this? I really want to continue playing A6 soon~

I forgot to add that i'm using a MacBook to play the game.

Developer

Hi there, sorry but this isn't an error we've seen come up before now. You may have to try uninstalling the game and then downloading it again, just in case something went funny during your update, otherwise, if it keeps happening you can click on the "Details for nerds" and either post a screenshot here or send it to hello@wanderlust-games.com and we'll look further into the issue.

Thank you for your assistance, it turns out that I did just have to uninstall the game and download it again through the itch.io app! I'm so happy I'll be able to A6 again~

Developer

Glad to hear that worked for you! :)

Deleted post

hello! i'm on my first playthrough but i chose the non romantic route, is this error also because it's not unlocked for me because i haven't played a route that contains the sprite?

i'm playing on a windows 11 pc, downloaded from the itchio website.

been looking forward to this update. But now it has changed every save file date and time to the same exact date and time in july 2023.  So no idea what is the latest game play. 

Hello! When I was on June's route into A6 in Episode 8, his character did not disappear.

I am playing on a Windows 11 64bit PC!

(1 edit)

hey! i just downloaded the latest version of the game and i've played through damon and calderon's routes and am playing through vexx' route now. for some reason, the scene in mc's bedroom after going live gets skipped in his route and cuts to the morning after. is that supposed to happen? should i replay it from the beginning? (i'm playing on windows btw)

Developer

Please make sure you're playing version 8.1 before posting bugs in here! A lot of these recent issues have been fixed in the patch

(5 edits)

Near the end of the Vexx route, there appears to be missing dialogue that others have. The going back to the room. It just cuts to morning very abruptly.

Also, this is after the whole video fiasco with the bad guy. So not the old glitch.

Damon



Vexx

I have the same problem. 

I also encountered this problem with Vexx's route.

Hi, I've played all the romantic routes and the non-romantic route for chapter eight and all of them seem to be working well except for Ryona. At the start of chapter eight when you wake up beside each other, it keeps doing the error screen "An exception has occured". I tried it twice and it still happened at the same point the second time. All the other routes play through well! I love this game. I can't wait to see what happens next!

So for the first time I tried t the non-romantic route because I was curious about some of Nerissa's reactions, but when we meet with her after the night in chapter 7 it feel like there is some texte missing compared to the others. It wouldn't be a problem normally but it's just that the flow of the conversation doesn't feel natural, so I was wondering if it was a bug.


I can’t install the novella, it always gives me a download error, I downloaded from different devices and used VPN, nothing helps :(


help me please

Developer

Hi there, we need a little more info to be able to help with this. Can you please email a screenshot of the error message to us at support@wanderlust-games.com and we'll go from there. 

Hi !! I played through all the routes again and so far I noticed :
June's sprite doesn't disappear at the end of chapter 8 (monamo152 mentioned it)
Vexx's route is missing the whole "spending our last day on Tilaarin together" moment (itachum mentioned it)
and less important issue: the day after spending the night with Ryona, when you're talking about her to Nerissa there's a dialogue there that talk about Aya instead of Ryona

When i try to load the last episode I keep getting this. I'm on a laptop.
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