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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 15 days ago
782 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
856 views
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Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
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9,289 views
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The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
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5 replies
5,287 views
I have a few games installed through Itch.io for awhile now. I launch a specific game, get a popup to chose version. The...
started by Cardolan Apr 23, 2022
1 reply
529 views
I've created a dozen devlog entries inside my itchio project but only just realised there is a community forum also call...
started by Fox Apr 25, 2022
1 reply
427 views
Hi, I would like to download local copies of the games in my library. I was hoping that the itch.io app would give me an...
started by pmin Apr 17, 2022
2 replies
663 views
Guys around the itch community say "itch doesn't support ads, you'll have to implement them yourself. " That's okay, but...
started by SourceControl9 Apr 23, 2022
533 views
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Hi, i'm sure you're going to get a lot of influx of users and questions with this new huge ukraine bundle. I've not real...
started by thefunkygibbon Mar 10, 2022
3 replies
1,968 views
When will be the Edit Theme for mobile will be fixed? I noticed that it's almost been 4 years since BlacckSh33p brought...
started by derukaeru Apr 21, 2022
1 reply
1,266 views
o aplicativo do itch ta com tela preta depois que eu mudei o idioma
started by guichin1 Apr 22, 2022
249 views
No replies yet
Hi guys! I just released my first demo on itch.io, and I'm not sure how well it's doing in terms of data. Would be great...
started by MyIndieDemo Apr 21, 2022
4 replies
311 views
Downloaded Deathlord Relorded to my itch app, go to my library, right click on deathlord like it says, launches....and n...
started by enterprise68 Apr 22, 2022
1 reply
242 views
Hello, I'm a dev of Parasite Game. I can't find any dev side topic on this subject. Do you know how I can make the downl...
started by Speed / Lucas Apr 19, 2022
2 replies
795 views
Hi everyone❕ Hope you're fine. I am a developer of games for adults (🔞) looking for help! I would like to know wher...
started by mrvision Apr 14, 2022
12 replies
21,337 views
QuestionPayouts
Hello Could you help me on the subject, if I choose direct payment to paypall, should I only pay taxes in my country? An...
started by svetlanaf Apr 20, 2022
1 reply
958 views
My game doesn't appear in search. And on clicking download button it shows my page has been Quarantined. All I did was u...
started by Lakshya Apr 20, 2022
1 reply
595 views
Hi everyone, I'm building an HTML5 game which contains a lot of tilemaps (in the form of .json) for the levels. So in my...
started by Radar Apr 19, 2022
2 replies
1,258 views
How could I add multiple products into one page? Example of this would be : One page for a comic, but multiple volumes/i...
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2 replies
377 views
Normally I encourage my customers to get a refund if they don't like the game, but I have a few questions: is there a ma...
started by TsarBlyatinum Apr 15, 2022
6 replies
2,682 views
how long do projects appear in searches after they are published. the resources I have created in the projects section h...
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5 replies
1,467 views
Is it possible to distribute a WebGL game with the embed iframe so that it looks all generic without the itch.io text at...
started by Montão Games Mar 25, 2022
3 replies
641 views
estou muito mau com isso não esta aparecendo as fotos do jogo por favor me ajuda
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155 views
No replies yet
I've been in a few game jams now and I've noticed when viewing submissions for a jam, there are a few options for sortin...
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528 views
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