Skip to main content

On Sale: GamesAssetsToolsTabletopComics
Indie game storeFree gamesFun gamesHorror games
Game developmentAssetsComics
SalesBundles
Jobs
TagsGame Engines

Questions & Support

New topic
10.1k
Topics

Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

10,115 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
1,110 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 87 days ago
1,701 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games / jams not being visible on the site. Pleas...
started by No Time To Play Sep 17, 2024
10,998 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,696 views
To preface, I know there is an option to download a game, but this question is more for web-based games. I am also aware...
started by phavoappdev 11 days ago
3 replies
70 views
hi, when viewing certain jam entry pages while not logged in, I'm seeing very large and obtrusive ads everywhere. The ad...
started by Laddo_d 23 days ago
13 replies
231 views
I created a gamejam that will start on December 13th, but it's not on the list of jams. Could someone please put in on t...
started by KLeyDev 11 days ago
1 reply
61 views
I’m into medieval fantasy and hentai, wouldn’t mind anything 18+ at all; actually would prefer. I’m just looking f...
started by witchfiend 11 days ago
36 views
No replies yet
Ive sold one of my page someone bought it, will I able to see my pages in search bar now?
started by charlesstupidd 11 days ago
1 reply
56 views
My gnome sidescroller is delisted, unsure why. Tim-Tim 2 "The Almighty Gnome" is currently delisted, you cant even find...
started by Spoonweaver 12 days ago
3 replies
81 views
I did some basic optimizations and reduced my file size tremendously. The file limit is supposed to be 500mb with no ind...
started by aaronbilliot 12 days ago
4 replies
100 views
I think thanks are due, since I also complained ^^ Since I'm new & had external links, my game/demo was quarantined. Whi...
started by Arne Brandt 12 days ago
64 views
No replies yet
Noticed is there a bug happening currently where uploading gifs into the game page descriptions no longer work anymore?...
started by Pontax 13 days ago
1 reply
88 views
I can't see my page i can't search it, moderator reply to my recent post I already read the FAQ it didnt help me, I only...
started by charlesstupidd 13 days ago
3 replies
65 views
i want to delete a collection but when i got to manage collection it says it cant find any specificly it says we cant fi...
started by athenadnd5 13 days ago
40 views
No replies yet
It's been 17 days and my money still hasn't been deposited into my account because you're taking too long. I want my mon...
started by Black Ninja 13 days ago
1 reply
56 views
Hey everyone, I recently released a short horror game on itch.io, but after 34 days it still has almost no views, no sea...
started by Saad Studio 12 days ago
1 reply
55 views
All downloads on https://broth.itch.ovh are broken. This means that the steps to install butler here: https://itch.io/do...
started by owenisred 94 days ago
3 replies
332 views
I don't look around very much on this site except for browsing categories, but I'm having a really hard time trying to s...
started by TherronKeen 17 days ago
8 replies
147 views
The domain broth.itch.ovh doesn't appear to be responding. This prevents people from downloading `butler` and breaks som...
started by Maaack 14 days ago
3 replies
90 views
Hello there. Good evening. I already sent an email for itch.io support, but nobody has replied yet. I can't find my game...
started by badmedicinegames 15 days ago
4 replies
117 views
Hi all, My game (a physical, print and play board game) is at 978 downloads on my dashboard - the game consists of about...
started by CK_Watt 14 days ago
2 replies
81 views
As per title. My game seemingly satisfies all requirements, yet it's not indexed. I wrote to the staff many months ago b...
started by andreamonaco 14 days ago
3 replies
83 views
QuestionPayment
For some reason it won’t let me pay with my card? I dont want to use PayPal because its untrustworthy can you please f...
started by miffy7706 14 days ago
1 reply
149 views