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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,222 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 5 days ago
10 replies
630 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
514 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
5,252 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,721 views
Hi Itch.io team, I really need help with a repeated issue. My game was previously quarantined and hidden from search, bu...
started by Darknesscapeee 25 days ago
7 replies
170 views
As the title says, I want to know how to remove a deprecated game from my library. Itch.io has had problems linking patr...
started by Khaylis 25 days ago
2 replies
103 views
As described above, I have been waiting since January for a payment that is still in review. I have checked and recomple...
started by happycodingzx 26 days ago
6 replies
137 views
QuestionConfused
Hello, I was wondering why when I was looking for a game by name inside the site I didn't got any results, but when I go...
started by AngelicGamerGal 23 days ago
2 replies
73 views
Hello! I read the full guide/docs to getting indexed but i still have some questions! I recently published my first game...
started by exonege 24 days ago
3 replies
102 views
This is a rule for RELEASE ANNOUNCEMENTS "Please keep self promotion to a reasonable level. If we see you posting excess...
started by Deleted Account 24 days ago
8 replies
138 views
my launcher stuck with the message: "There was a problem during setup: Timed out while connecting to butlerd" what can i...
started by whitearmor6684 25 days ago
30 views
No replies yet
Hi itch.io team, I published the demo for my game Circus of Pain three days ago. The page is set to Public , and search...
started by zv_games 32 days ago
5 replies
154 views
I have this game called Beacon Run that I created in Unity. It's been uploaded since mid 24, and it used to run fine for...
started by KorivaGames 26 days ago
54 views
No replies yet
Sorry, but Mega is starting to piss me off the way Patreon does and before that, Steam. I won't deal with either of thos...
started by Blind Owl 37 days ago
3 replies
182 views
Someone paid for my game but is unable to download it. Does anyone know what might be causing this?? Someone sent me the...
started by soapinsoup 30 days ago
3 replies
133 views
Hello everyone ! I'm trying to make my game (whitedropjourney, WEGL, host on Itch.io) playable on my WIX website . I fou...
started by Human world 26 days ago
5 replies
61 views
I keep trying to display content in three different languages on my game page so the whole text isn’t shown at once, b...
started by Sírıfys-Al 27 days ago
6 replies
159 views
Hello, We’d like to publish our game on Itch.IO, but we’ve never done this before, so we have a few questions: We ha...
started by Madpill 26 days ago
173 views
No replies yet
I have tried multiple times to install my game via the Itch app on windows and it fails every time. To make matter worse...
started by Tristan559 26 days ago
33 views
No replies yet
Hello! I have a profile which contains multiple links and widgets. I run monthly game jams on itch, and on my profile I...
started by Devs That Jam 26 days ago
31 views
No replies yet
Support ticket #275553. Payment request #175596. Support is not answering.
started by KeeVee Games 27 days ago
1 reply
83 views
So for the past two days I've been getting 429 Too Many Requests errors whenever I use the Free, In Browser/Web, and Idl...
started by Lord Nikon 48 days ago
6 replies
364 views
out of no where my character on RPG maker XP keeps just walking right and wont stop, i've unplugged my keyboard, replugg...
started by WYStudios 29 days ago
3 replies
101 views
Hi everyone, I was following a project on youtube but I got stuck at a certain point because in the project they use bus...
started by maxpar 29 days ago
2 replies
84 views