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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,782 topics · Next page · Previous page · First page
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Last post
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 12 days ago
670 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
847 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,208 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,281 views
Hey everyone! I’ve seen other people experiencing the same issue, but in the threads I’ve checked, they either didn...
started by 444lp Jan 27, 2025
4 replies
1,725 views
I'm using the desktop app and all my other games work as they should, but there's this one game "Frankie's FunClub!" Tha...
started by milted Feb 11, 2025
492 views
No replies yet
I have created a fun little shooter in Gamemaker. In their publishing service all good, but I would love to see it on he...
started by Toxitalk Feb 10, 2025
1 reply
114 views
Hi anyone (probably unity developer) met the "both async and sync fetching of the wasm failed" error ? I tried to disabl...
started by flavedogame Feb 11, 2025
91 views
No replies yet
Hello itch.io team! It's me too.. it's been a month since I published this game and it still hasn't been indexed. Same p...
started by MappyGames Feb 11, 2025
1 reply
171 views
Hi, I published my game Sacred Lust on Itch.io, and at first, everything was working fine. NSFW mode is enabled, the nec...
started by HARU Game Studio | RuslanHaru Feb 10, 2025
1 reply
139 views
I have an HTML5 game that is to be played in the browser. No issues running it. When I go the game on the itch.io MacOS...
started by visualnovels.ai Feb 10, 2025
2 replies
135 views
HI,i pubblished my apps 6 days ago. i added cover photos,descriptions and explaination,link to source code,release artic...
started by lucianosimone143 Jan 26, 2025
5 replies
227 views
Hi, I want to ask, why is the download and payment count different? For example, download 30 payment 15? Is that a bug?...
started by arydk Feb 10, 2025
2 replies
134 views
Hey. I sent itch support an email about this a week ago (ticket #255522) and didn't get any response, so I'll try here?...
started by SisCalypsis Feb 10, 2025
2 replies
195 views
Question1099-forms?
Hello, I was wondering if itch sent the 1099 forms yet and if anyone else received their tax forms. I got an e-mail the...
started by scitydreamer Feb 10, 2025
2 replies
366 views
so like the title says how do i get my game to the itch.io featured page, is there something i should do?
started by Deleted Account Feb 10, 2025
2 replies
132 views
Yesterday I downloaded around 6 or 7 games I think, but after that I couldn't download anything else: I click the downlo...
started by segasonicthehedgehog Feb 09, 2025
10 replies
1,803 views
Look, i made a game and posted on itch io, the game was an pdg but i had to use html because there was no pdg option, wh...
started by MiguelIndieDev Feb 09, 2025
5 replies
130 views
QuestionMusic
Hello guys, Can I participate on jams even if I don’t develop games but create music? I heard that it’s possible to...
started by Andrej Pernica Feb 06, 2025
2 replies
165 views
I’m currently working on my portfolio, and I’m using the Itch.io API to automate it. I’m trying to get every games...
started by Tokpary Feb 08, 2025
83 views
No replies yet
Essentially I made a Discord server for my game and wanted to put an embed in my game page (I've seen others do this) bu...
started by Lightbulb Games Feb 07, 2025
1 reply
346 views
cant verify my email address for quest games optmizer. itch io server maybe in maintenance. can any comfirm thls
started by Kodang Feb 07, 2025
4 replies
935 views
I have commented on one of the published games before, but now it seems like author has closed their comment section for...
started by itsybitsyspiders Feb 04, 2025
2 replies
202 views