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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 12 days ago
678 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
848 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,214 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,281 views
I recently deleted my account and was wondering if it could be reactivated? My support ticket ID is 226034
started by dstormblitz2 Aug 28, 2024
2 replies
200 views
Hello! I posted my game a year ago, and I've noticed that several games appear in the new games section when they make a...
started by Echisoft Aug 27, 2024
4 replies
376 views
Hello itch community, I started a devlog in the forum today. Unfortunately, I only noticed afterward that there's a sect...
started by schauermann Aug 26, 2024
6 replies
272 views
I added a field for claiming a free reward in my game, yet when I try to claim my game, the field never pops up for me t...
started by Themadpunter Aug 26, 2024
159 views
No replies yet
Hi, I think title is self explanatory enough, I found a profile that sells a texture pack as their own creations (since...
started by TheLeviatank Aug 26, 2024
2 replies
150 views
My browser playable game: https://psigame.itch.io/ai-myths-eerie-campus Still cannot be found after several days, I have...
started by PSI Studio Aug 26, 2024
2 replies
192 views
Itch.io support does not respond to requests regarding the charity bundle. We sent 4 requests. After answering the first...
started by Roleplay Solovinoiu Aug 26, 2024
161 views
No replies yet
I recently participated in my first game jam (OST Comp Jam #7). The submission form for the jam was a bit lengthy, and I...
started by witacus Aug 25, 2024
121 views
No replies yet
i wanted to buy something but noticed that i need either paypal or a credit card. I do not have either of those. Is ther...
started by Kodenith Aug 25, 2024
133 views
No replies yet
I have already put my email to verify , but my email was on another google app that i had deleted. i didnt know how to v...
started by Max Design Pro Aug 19, 2024
2 replies
288 views
Я новичок и только в первый раз выкладываю игры на itch.io и когда я в...
started by WikendZiii Aug 11, 2024
1 reply
661 views
So in my games library there are basically two categories namely:- 1. Things You Own 2. Techminator's Collection I belie...
started by Techminator Aug 23, 2024
1 reply
165 views
I've tried multiple browsers and resetting my computer's network settings but it doesn't work. Every time I try to conne...
started by Hawke Gaming Aug 23, 2024
2 replies
292 views
Hello! I am the developer of an NSFW game. I first published my game here on itch around 50 days ago. Since then, I push...
started by CutePercentage Aug 23, 2024
230 views
No replies yet
I just released my game The Cluster yesterday, meaning: I removed the "Disable new downloads & purchases" checkmark. I c...
started by runevision Aug 16, 2024
18 replies
2,733 views
At first, my game had a pretty good place at the popular page for a specific tags, that provided a huge amount of views...
started by SillyBox Aug 23, 2024
1 reply
125 views
Hello, title is as follows. Github, Patreon, Steam, etc all worked. Twitch just has a white screen with "gone" in small...
started by Nyx-Saighdiuir Aug 03, 2024
1 reply
176 views
Hi, I bought 98% OFF! RPG ULTIMATE PACK , but now I can't download the assets of the bundle. The library shows the item...
started by sky94520 Aug 22, 2024
67 views
No replies yet
Процессор:CPU N2940. 1.83GHz Оперативка:4,00 ГБ (доступно: 3,89 ГБ) На самых ми...
started by Noob_cools1 Aug 22, 2024
175 views
No replies yet
I recently started a sale on my game Assault Auto . After starting sale I searched with tags on-sale and vehicles, but m...
started by Project_Unplayed Aug 22, 2024
4 replies
258 views