Skip to main content

On Sale: GamesAssetsToolsTabletopComics
Indie game storeFree gamesFun gamesHorror games
Game developmentAssetsComics
SalesBundles
Jobs
TagsGame Engines

Questions & Support

New topic
9,909
Topics

Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,909 topics · Next page · Previous page · First page
Topic
Last post
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 36 days ago
1,155 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
909 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,824 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,392 views
It's been four days since I published my game, and it's literally dead, my game is similar to many popular games on this...
started by Echisoft Sep 08, 2023
5 replies
364 views
A few days ago I moved from a windows 10 laptop to a new windows 11 laptop. I used a migration tool (Laplink PC Mover)...
started by itchtg Sep 10, 2023
3 replies
724 views
MY GAME NAME IS JUMP AND RUN (DEMO) IT HAS ALL THE FILE AND SCREENSHOOT AL THE TITLE, DESCRMTION EVERYTHING BUT IT IS NO...
started by muhammed yunus Sep 01, 2023
6 replies
286 views
So I have my bundle on sale here: https://itch.io/s/102772/september-2023-sale . But whenever I click on the individual...
started by Next Level Gaming Sep 09, 2023
2 replies
178 views
I went to "game assets" and searched "Pokémon" and even tried it without the accent "Pokemon" but a number of results t...
started by Moltres Rider Sep 09, 2023
2 replies
195 views
Is there anyway to get this fixed? can I raise the file limit? There was a problem loading your project: Too many files...
started by eboynyc Sep 06, 2023
13 replies
746 views
I have had a game distributed for several months and recently requested additional space for an update. I was told it wa...
started by CoolKittyRhymes Jul 30, 2023
15 replies
1,278 views
I've published "Legend of the Barrels" 18 days ago and it's still not indexed. Should I wait more? Link to game: https...
started by Vasut Armando Sep 08, 2023
2 replies
221 views
Hello, I may be a bit new to jam making, though I am aware that at some point, a game jam is reviewed and given a "it wo...
started by Arctevious Sep 01, 2023
7 replies
572 views
I can't pay for games in your store with Russian cards, I have no other option, what can I do? Is it possible to add pay...
started by Maverrka Aug 15, 2023
1 reply
1,717 views
Hey y’all, I’ve recently decided to start developing a major update for one of my games (Monochromia) that I release...
started by DiamondCore Sep 07, 2023
98 views
No replies yet
Hello! I reached out to Itch Support with this question back in January and again in March, but still no response. Here'...
started by Lovebird Game Studios Mar 14, 2023
2 replies
709 views
I can't find a download button. Download and Claim just takes me around in circles.
started by musicalgym Sep 05, 2023
2 replies
168 views
Hello! I recently published two games and was wondering how to get them to be featured on the main itch page? I update t...
started by BlueEagle421 Sep 05, 2023
1 reply
298 views
i know there is a way to exclude a certain tag when searching for games and others ( for exemple, if you want to exclude...
started by Nathaniel512 Sep 06, 2023
423 views
No replies yet
BugHelp
when uploading my zip I get this error on itch... There was a problem loading your project: Too many files in zip (...
started by eboynyc Sep 06, 2023
1 reply
182 views
I struggle with setting it up propperly. I got my "data stream" created in GA4 for profile site, URL: " https://szajnawo...
started by SzajnaWorkshop Jul 19, 2023
4 replies
877 views
Hello. I made a game and it's too big for web. I can't remove any files. Can I have an extention? (2000 is well beyond e...
started by özaki: game studiö! Sep 04, 2023
3 replies
261 views
I was sent a dm to try this game, which just runs in the background, obviously a trojan / keylogger / spywear Here is th...
started by DovydasTEDS Sep 04, 2023
1 reply
357 views
Hi Everyone, A few months ago I bought RPG Maker MZ to make my own. I've got no experience whatsoever I'm not sure what...
started by Sirion Sep 03, 2023
1 reply
235 views