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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,810 topics · Next page · Previous page · First page
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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 18 days ago
840 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
861 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,366 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,298 views
I want to change my Revenue Sharing percentage to give itch.io a bigger cut. Does it apply retroactively to my past sale...
started by W.H. Arthur Jul 03, 2022
5 replies
491 views
Hi all, quick question. I downloaded a few games earlier, and now decided to start using the itch.io app. but somehow I...
started by Smokeybear73 Jul 14, 2022
312 views
No replies yet
Is there a way to view purchased bundles in the itch.io app? If not, could this be added to the app?
started by mrwagenbach Jul 12, 2022
1 reply
350 views
hi. I have read the getting indexed faq. My game DISGARD: BATTLEMAGE is not showing on new releases nor in search . I ha...
started by DEANER Jul 13, 2022
2 replies
310 views
How long on average does it take for support to message you back regarding enabling CSS options for your itch pages? Als...
started by RookTKO Jul 12, 2022
1 reply
227 views
Hi, Me and a friend uploaded a game and we want it to have links to both our pages. He created the page and added me as...
started by Lior Biran Jul 11, 2022
3 replies
734 views
hello itch! I'm Javi and I'm from Spain. I currently work in a video game publisher but in my spare time I write about S...
started by JAZZVIER Jul 12, 2022
1 reply
768 views
Guys, I'm not sure how I can see my game reviews. I can only check the rating, but I can't see the reviews written anywh...
started by Airell Jul 12, 2022
2 replies
286 views
I got the following error on uploading my project "There was a problem loading your project: Too many files in zip (...
started by test231231 Jul 11, 2022
1 reply
676 views
When looking at a game jam's Submissions page, normally a small Add to Collection button popup on the cover art for each...
started by Vinyis Jul 12, 2022
159 views
No replies yet
I only have an android phone but I still want to make games. The problem is that I can't find any game engine that actua...
started by Felix-Javier Jul 01, 2022
10 replies
1,689 views
I would say that 90% of the games I buy on this platform are games in progress and not complete. When I view my library...
started by mclark12536 Jul 11, 2022
299 views
No replies yet
I received a coupon link, but I want to see all the files in my library, how can I add them? All I can see is download.
started by KasamiHan Jul 11, 2022
9 replies
1,228 views
Can't find my published game,and can't find me too... It's been published for a while,full name search can't find,I uplo...
started by Happens Jul 11, 2022
6 replies
297 views
I just bought the Worthy Better Stronger Together Bundle and it includes games like Bloodwash or Lost In Vivo which are...
started by K4nono Jul 11, 2022
200 views
No replies yet
Hi, hopefully I didn't miss some obvious way to do it, but I would love a way to search/filter within a category without...
started by Scoremonger Jul 11, 2022
455 views
No replies yet
Is it normal that despite me buying a game on sale for the maximum amount possible, now that the full price has increase...
started by dude123nice Jul 10, 2022
1 reply
259 views
Can someone please make me understand what is the point of sales and bundles, when neither gets to show up in either the...
started by charon@ss Jul 10, 2022
205 views
No replies yet
Ok so I just found ITCH for the first time, so how do I use and set this up to view on my quest 2 I cant find any thing...
started by michael Jun 30, 2022
2 replies
260 views
Most Recent is useful for Playdate apps since the platform is still so small and new—many users just keep visiting Mos...
started by Adams Immersive Jul 05, 2022
7 replies
429 views