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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,589 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 68 days ago Last page
93 replies
8,281 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
679 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
8,063 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,084 views
I have been charged for two (same) bundles and want to contact customer support but I cannot find an active link and kee...
started by LaTusita Jul 08, 2022
3 replies
930 views
I just installed the itch desktop app on a new computer (Alienware x14), and I was messing around with the preferences...
started by bazila_athena Jul 09, 2022
164 views
No replies yet
My first time trying to upload web game, but my screenshots don't show up on the game page. Unlike when it was executabl...
started by Hyperkvlt Jul 09, 2022
2 replies
475 views
Title is self-explanatory. I'm trying to update my game's page (see "Pinori" in my projects) and every time I try to rep...
started by Shirley.XML Jul 09, 2022
354 views
No replies yet
So I get a little bit of traffic on Itch but nothing like the first week or so when releasing the game. Any ideas on whe...
started by betazero Jul 07, 2022
9 replies
5,820 views
Hi! A week ago, I tried to link my account to PayPal. I went through all the steps, clicked return to itch.io. Since the...
started by McPepic Jul 08, 2022
209 views
No replies yet
My Profile page show this message around a day and half, but i dont know why, it set randomly or what? How long will it...
started by Maximiliano Muena Jul 02, 2022
2 replies
347 views
Hello, The purchase on the page of my game posted here is not working, I would like to know if there is any configuratio...
started by lrwgamesoficial Jul 08, 2022
1 reply
201 views
Per itch's documentation, "damaged" macOS .app's will work in the itch.io app. I looked through the source code and as f...
started by Esther Alter Jul 07, 2022
227 views
No replies yet
Over the years, I've purchased a few bundles to support various causes. From those bundles, I'm trying to search games t...
started by oldskoolboarder Jul 07, 2022
163 views
No replies yet
could anyone tell me whats wrong with my run animation, i even took another run animation and painted my own original ar...
started by sovreiign Jul 06, 2022
3 replies
603 views
Purchased a bundle of 127 games. Would love to find a way to download all--either in one zip file or indiivdual zips. Th...
started by Constantinetcb Jul 06, 2022
4 replies
2,022 views
I'm looking forward to buying the bundle for abortion rights bundle, and although this wont stop me from buying it and s...
started by reduke Jul 06, 2022
256 views
No replies yet
Here's the page. Poppy Playtime MOBILE by GNG Software (itch.io) With that out of the way, let me tell you guys why this...
started by Suspense Comix Jul 01, 2022
4 replies
699 views
so. It works on android using local files. I realize for webgl i have to use a url and i did. In the jnity editor it wor...
started by Corneliusgames2k Jul 05, 2022
192 views
No replies yet
After buying four different huge bundles here, I'd like to know just how many items/games I now have. But it seems I can...
started by AmmoniaHammer Jul 05, 2022
681 views
No replies yet
I've hosted a game I made for a client on itch and it works great. The game is embedded into their website and they're p...
started by Jathulioh Jul 05, 2022
2 replies
310 views
If I look at the theoretical villain's creator's page, and at his/her community profile, then I don't find the small "re...
started by lewdGorilla Jun 25, 2022
9 replies
1,388 views
Let it flood my library, I don't care. I just want to easily look at everything I got, instead of going down a narrow li...
started by yoh4948 Mar 08, 2022 Last page
74 replies
14,965 views