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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

10,107 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
1,077 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 83 days ago
1,652 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games / jams not being visible on the site. Pleas...
started by No Time To Play Sep 17, 2024
10,901 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,671 views
Questiontax. payout
i done interview when can i expect the result? i cant withdraw my earn. and the form ive sign in itch didnt ask to send...
started by charlesstupidd 6 hours ago
11 views
No replies yet
I have a issue when using the itch app on windows 11 when i sign in i can get to my library and explore fine but when at...
started by Kieth 58 days ago
17 replies
2,203 views
if you cant or unable to find your project respond to this topics right here?:
started by profilethings 1 day ago
3 replies
39 views
I was commenting, but I can’t.
started by DreamSparks 1 day ago
7 replies
82 views
ive noticed now for 2 days new gifs are not playing on this site any idea why
started by coa 75 days ago Last page
64 replies
3,642 views
Hi, I'm experiencing a recurring issue when trying to access my creator page on Itch.io. It almost happens since a week...
started by TwoFaceGames 6 days ago
2 replies
101 views
I'm new user and I can't post a comment 😭. Its going to screen that says waiting for moderator to check something lik...
started by Honeypuff 22 hours ago
1 reply
110 views
Hey guys, im trying to download games, but always got ERR_SSL_PROTOCOL_ERROR. Itch desktop has same problem How to solve...
started by imluza 1 day ago
2 replies
32 views
so my comments still have to be approved for some reason bcs i am a new user and none are getting approved if you are a...
started by BlobDev 1 day ago
1 reply
38 views
I've been uploading content to itch.io for years now, I'm now unable to submit a video to a page without it bringing up...
started by Mr.reptile23 3 days ago
5 replies
116 views
I Hate It, No It's Not Because Of The Community, I've Tried, No It's Not My Account Being New, (It's Not New) I Saw Some...
started by Daniel Dune 1 day ago
25 views
No replies yet
Im not sure if this is a bug or not but i keep getting these pending comments/post when i try to make a comment, i deepl...
started by Guymaker 7 days ago
5 replies
209 views
Is there an insider secret on the best way to find or sort Game Jams to see TTRPG entries? Is there a master community d...
started by thenovaprospect 1 day ago
17 views
No replies yet
Since two days ago suddenly all my posts need to be approved first by the moderator before they show up. This is not a n...
started by SasariRomanii 51 days ago
14 replies
528 views
Hello itch.io Support Team, I’m writing regarding a game jam I organized titled “GIMERSIA INSPIRE : SHOWCASE 2025”...
started by GIMERSIA 2025 1 day ago
1 reply
34 views
I have added some gifs to my page body, but the sizing is always huge, the gif expands from one edge of the browser to t...
started by Sebbyspoons 2 days ago
21 views
No replies yet
Hi everyone, I’m writing to request that our jam be added to the featured jams list. Our team has reached out to suppo...
started by Miaoer Li_Lexy 11 days ago
9 replies
135 views
I've read a few forum posts about this, including the FAQ. However, it's been not a few days or even weeks, it's been ov...
started by Bartek 2 days ago
2 replies
48 views
Hi! Recently, whenever I try to post a comment, it shows the message “Awaiting moderator approval.” I’m not sure w...
started by Lynette 3 days ago
2 replies
84 views
So yeah there I want to share something but I have no clue where it would be most appropriate to post it because it is t...
started by TheBargainBedDev 3 days ago
1 reply
30 views