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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

10,021 topics · Next page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
998 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 63 days ago
1,464 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
10,479 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,580 views
hi, when viewing certain jam entry pages while not logged in, I'm seeing very large and obtrusive ads everywhere. The ad...
started by Laddo_d 40 minutes ago
2 replies
19 views
After I found this game and shared it with this group, someone informed me that when I downloaded it, it said the source...
started by Lovegameworld 1 day ago
4 replies
53 views
Hello, I just changed the password for my account, but unexpectedly I did not receive an email confirming that my passwo...
started by Laddo_d 4 hours ago
13 views
No replies yet
Hello everyone. My first 3D game hasn’t been indexed for 7 days. I’ve read all the threads and all the discussions a...
started by Pizberry 18 hours ago
9 replies
98 views
Hi everyone! Could someone explain why our game is taking so long to get indexed? It’s been more than two weeks alread...
started by Block 17 8 hours ago
16 views
No replies yet
Heya, I've recently enabled Patreon Access for some of my products, however members are noting that itch is not giving t...
started by Kay Lousberg 43 days ago
4 replies
224 views
I keep getting posts in my feed here and there from users that I not only don't follow but I have also blocked. Specific...
started by Ratliff031 10 hours ago
27 views
No replies yet
I'm trying to upload my first game asset, a 16 x 16 animated monster. It looks great in my software and even when I chuc...
started by TheGameGateway 14 hours ago
15 views
No replies yet
im trying to remember the name of a game i played before i made my itchio account. It had a pixelated artstyle and your...
started by Crofterr 1 day ago
3 replies
56 views
Hello. I published my first game and at first it was displaying, but then not. I contacted support and they fixed it. Bu...
started by Module_mu 1 day ago
6 replies
97 views
Reference: https://itch.io/docs/itch/integrating/prereqs/dotnet.html This page is roughly 9 years old (referencing .Net...
started by AlaskanDruid 23 hours ago
21 views
No replies yet
I have a issue when using the itch app on windows 11 when i sign in i can get to my library and explore fine but when at...
started by Kieth 39 days ago
8 replies
906 views
Hey! I’ve been waiting for my DMCA reinstatement for a while now (it’s been 35+ days), but haven’t heard any respo...
started by AcchiHaven 16 days ago
7 replies
166 views
I've been refreshing waiting for like three days now lol and im starting to think its just not gonna happen :(
started by mysteriocriaturo 1 day ago
1 reply
46 views
Why do I keep getting warnings every time I log in my account and verifying it's me????? As of my latest 2 log-in attemp...
started by bluecube5998 2 days ago
1 reply
56 views