Skip to main content

Indie game storeFree gamesFun gamesHorror games
Game developmentAssetsComics
SalesBundles
Jobs
TagsGame Engines

Questions & Support

New topic
9,970
Topics

Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,970 topics · Next page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
949 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 49 days ago
1,316 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
10,152 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,472 views
Hello, My game has been Public for more than 7 days, but it still does not appear in itch.io search results or browsing...
started by Yehshua Corps 23 hours ago
2 replies
42 views
Hello, It’s been over a month since my first file update, and my game still isn’t appearing in search results. The p...
started by PozitiffGames 3 days ago
2 replies
58 views
Hello! I have a problem publishing a postmortem for my game: when I push 'Save' button, I receive the following message...
started by Valeriy Petrov 1 hour ago
7 views
No replies yet
The problem is that I can't find my game in the search. By full name. It doesn't show up in any way. I read an article a...
started by trooon3 2 days ago
3 replies
68 views
@itchio-support , fellow creators and my fans: Solo student dev here . My two projects were silently removed from search...
started by BakeKo 9 hours ago
5 replies
45 views
ive noticed now for 2 days new gifs are not playing on this site any idea why
started by coa 41 days ago Last page
49 replies
2,235 views
Dear itch.io Support Team, I am checking in again about Support Ticket ID 308203 . It has been over 20 days and I receiv...
started by BakeKo 42 days ago
13 replies
351 views
Hey everyone, I recently noticed that another account has uploaded a game that appears to be a copy of my original proje...
started by DemirDeniz1 10 hours ago
36 views
No replies yet