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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,976 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
952 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 50 days ago
1,338 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
10,181 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,489 views
Hi, I've just joined, assuming I could upload my music and fonts for game developers to use. But it seems I can't. I hav...
started by Tuppusfuckuppus 2 days ago
1 reply
37 views
A couple of days ago, I started having all my comments pending moderator approval. I saw other people with the same issu...
started by Lucardo94 4 days ago
3 replies
75 views
i new here. found a game -- want to contact author please! drift A toy about doing drifts in a car park [by] holmium
started by Richardengle 2 days ago
1 reply
91 views
Hello, I tried to upload my game to the website, but after uploading the file, I got a message saying that the file size...
started by Marimesq 2 days ago
1 reply
22 views
Hello, My game https://maddog1111.itch.io/we-are-lost-v01 is still not visible in search even years after it released. I...
started by MaDDoG1111 3 days ago
3 replies
63 views
I am getting errors while trying to upload my game. in chrome I’m getting “Failed to load resource: net::ERR_SSL_PRO...
started by Çağatay Sarp 'Lupius' 3 days ago
17 views
No replies yet
Hey! I’ve been waiting for my DMCA reinstatement for a while now (it’s been 35+ days), but haven’t heard any respo...
started by AcchiHaven 3 days ago
2 replies
63 views
Hi, I recently finished developing my new game ( https://demirdeniz1.itch.io/sinister-studying ), but I noticed that it...
started by DemirDeniz1 3 days ago
3 replies
96 views
I just released a game, and it's immediately listed in the "most recent" list. Great! The game is called "Christmas Rall...
started by FopenP 3 days ago
1 reply
50 views
I recently updated my game page, but it doesn’t appear in the “New & Popular” or “Most Recent” sections. I’v...
started by Mansuru 4 days ago
1 reply
38 views
Hey! I’m an Itch IO developer. Someone sent me payments on my games, and I would like to redeem that money. Unfortunat...
started by WinnerWind 3 days ago
17 views
No replies yet
Hello, I'm encountering persistent upload issues on my project. Game Build: When I tried to upload my new game build dir...
started by BORZ GAMES 4 days ago
1 reply
41 views
i was trying to launch fear and hunger1 but it woudknt open and it said “an error has occurred while the game was laun...
started by lohipasta 4 days ago
2 replies
50 views
A specific game of mine here on itch.io, out of the 19 projects that can be paid for, is being exploited for fraudulent...
started by RETREAM 4 days ago
71 views
No replies yet
Unban my account from posting please
started by BlueCube5998 7 days ago
9 replies
150 views
Hello! As the title says, my game seems to be quarantined for some users, preventing them from downloading it, while it...
started by Vlosyros 5 days ago
4 replies
73 views
Here is the issue So... Out of nowhere i am getting this message, and all my comments are normal. And do not got against...
started by Trejon 6 days ago
3 replies
88 views
Hi, I don’t think I’ve seen info on how the “featured section” is curated (I may have missed something though)...
started by Anton 5 days ago
2 replies
65 views
I literally can’t login in my itch app it always says Server error: HTTP 403 Forbidden for /login Doesn’t change if...
started by That_Guy135 5 days ago
35 views
No replies yet
Been trying to get help about this for a week and no response from support. Payoneer returned a payout back to itch.io...
started by ironhide1975 6 days ago
4 replies
95 views