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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 15 days ago
788 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
856 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,293 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,287 views
Hello, whenever im trying to upload a file via DropBox for my new project I get the following error message: " There was...
started by Tyranno 18 days ago
48 views
No replies yet
Sometimes when I open a game made with Rpgmaker MV, I can't access my save files in the game, they exist in my files but...
started by Alteranium 18 days ago
55 views
No replies yet
Incredibox - Sprunki Colorshifted but swap.sb3
started by Hack_4 from YouTube 18 days ago
2 replies
120 views
Hi. One of my games ( Forgotten Paradise ) got its page taken down because it had content that violated the rules here...
started by Void Star 24 days ago
5 replies
757 views
Hi, my game is deindexed and I've made changes accordingly. I've emailed support on 28th Aug with ticket number...
started by SweetSome Studio 27 days ago
6 replies
225 views
My games are currently delisted for being awesomely adult, I decided to create demos of them. I was told FREE demos woul...
started by The Anax 19 days ago
15 replies
210 views
For some reason, itch won't let me add any images. Be it for my profile pic. Banner or background, even to this post, th...
started by akaBoss 19 days ago
60 views
No replies yet
i have been trying to contact the support over the last 2 weeks, i never get any response or any help from them, i reall...
started by Combo Bomb Games 19 days ago
4 replies
163 views
I've been told by multiple people that when they try to download my TTRPG PDF's, Itch warns them my products are malware...
started by Sqeek McDohl 19 days ago
55 views
No replies yet
Hello, First and foremost, I create adult games and I've got a few questions regarding that. I've had my games taken "of...
started by My Big Little Brother 19 days ago
4 replies
618 views
I would like to know what happened to this page? There are several games on sale, but they're no longer showing up there...
started by Feck 19 days ago
1 reply
109 views
I just bought rick dangerous on itch, using android phone, how exactly do I play/use the game. Do I need a pc to play it...
started by ZxSpectrumFan 20 days ago
5 replies
732 views
Hi, This is a question for a moderator: insofar as tagging and filtering is concerned, is there a difference between a g...
started by Scary Pixels 21 days ago
7 replies
329 views
Both of my games are currently de-indexed. I have notified support (306472) on Sept 1st but the issue persists (I waited...
started by OneTorch 20 days ago
1 reply
548 views
I contacted staff but am still awaiting a response. My ticket ID: (310595)
started by PopDoggy 20 days ago
1 reply
58 views
Hey itch support, I sent an email to get the game back in the store. It only appears on Google, not when you filter by i...
started by KittyCreamPuff 22 days ago
3 replies
673 views
Not much to add, when i attempt to upload a banner or Background it immediately fails with no reason or error. the image...
started by akaBoss 22 days ago
1 reply
62 views
Hi itch io, I have a payout but status is blocked pending tax verification, I sent my tax information two weeks ago, can...
started by jasperyami 20 days ago
1 reply
50 views
It has been many days since I am developing games and uploading them on itch.io. My games aren't being shown on itch.io...
started by Ninja-E-Bangla 47 days ago
3 replies
122 views
I recently uploaded a game, and it's telling me there's too many files to load it. Why? Isn't the maximum file size enou...
started by iLucky 20 days ago
3 replies
139 views