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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,603 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 72 days ago Last page
124 replies
9,684 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
694 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
8,171 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,101 views
To whom it may concern, It has come to my attention that numerous works and projects of an adult nature have been summar...
started by AcuteShark 37 days ago
187 views
No replies yet
I'm against the removal of NSFW/Adult content from the platform in general. There aren't very many storefronts that allo...
started by gayestbird 37 days ago
1 reply
331 views
What is going on??? Itch.io needs to explain why NSFW content is being hidden from searches, and roll back these changes...
started by Scelerat 37 days ago
1 reply
415 views
Guys good night/morning! Released a new game yesterday, and it seems to be completely undiscoverable on Itch, unless som...
started by KingOfBread 37 days ago
2 replies
390 views
It took a bit of web searching, but I found where I can see my bundle purchases when I am signed into my account on the...
started by MSUHitman 38 days ago
44 views
No replies yet
Hi all. I recently downloaded a game that runs on renPy, and while the game seems to be fine for most of my playthrough...
started by psychedelica 38 days ago
113 views
No replies yet
I used to get a decent speed of 5 to 7 Mbps on itch io web through opera browser android, now it only gets maxed at...
started by Vergil013 38 days ago
39 views
No replies yet
Gentlemen, if I've been completely blocked, SAY IT! You obviously take your measures, consequently if you've blocked me...
started by Lonely-Visual 38 days ago
4 replies
344 views
Hello, On July 6th, I released a game, but as of today it still hasn't been indexed. It's: Yuri Demon I have a ticket...
started by Love's Heart 38 days ago
2 replies
104 views
Hi, my payout has been stuck on review since 33 days I emailed the support 2 times around 20 days ago but no one with no...
started by Hayyans 38 days ago
1 reply
77 views
Hello! I just uploaded a game, in Dashboard-Edit game the .gif cover is transparent, in Dashboard it is also transparent...
started by Ilovevladislav 38 days ago
86 views
No replies yet
im BASICALLY trying to download dead plate and some other games but somehow everyt ime I click download it always shows...
started by IDKAGDUSJHHISJHBJAIJH 42 days ago
2 replies
113 views
I've done some research about this, but most of the posts were for free games and the information for paid games were ve...
started by 8bityoro 38 days ago
1 reply
186 views
Hye eveyone, I would like to buy pixel packs but even though it is clearly stated that the pack has a 50% discount I hav...
started by megablast2 42 days ago
11 replies
186 views
Most of my code is written by me but in some cases (mostly when I didn't have the knowledge required to come up with sol...
started by xshadd 40 days ago
2 replies
87 views
The user in question is "StephenLarry", he has this posts https://itch.io/blog/986544/brickadia-download https://itch.io...
started by peluche-nerv 40 days ago
4 replies
169 views
Всем привет, я самопровозглашенный разработчик игр, мечтающий со...
started by AkriTheGod 39 days ago
38 views
No replies yet
Does anyone have any insight to when the affiliate program will start their revenue split model program? I was going to...
started by rezoned 39 days ago
76 views
No replies yet
Can anyone advise me on how to set up Embed options on itch.io so that a black background does not appear when launching...
started by Sentinel65 40 days ago
52 views
No replies yet
I just wanted to ask for a little help—I've got 3 projects published (one of them over 7 months ago), but none of them...
started by Retro Assets Library 40 days ago
1 reply
128 views