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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,783 topics · Next page · Previous page · First page
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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 12 days ago
680 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
848 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,218 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,281 views
Im making a 2d unity game and im wondering if i can add portmone without breaking the rules?
started by matthew-game.io Jan 12, 2025
4 replies
905 views
Hi, I am asking here because i'm unsure if i'm missing something about getting indexed. https://facchi.itch.io/overcompl...
started by Facchi Jan 13, 2025
1 reply
167 views
Hey, i just had a question how come there is so much NSFW content is there setting to hide it? i don't remember it being...
started by POPSIE Jan 11, 2025
5 replies
1,194 views
I have 3 different zip apps not will open the dlc and i cant talk to them discord because I don't have a invite all it s...
started by Evilmonky Jan 11, 2025
1 reply
109 views
Hey all! I'm running into an issue where I was unlucky enough to have the itch.io site go down while I was pushing a gam...
started by Grim Jim Games Jan 11, 2025
2 replies
219 views
1. Someone paid me $10 for the game I have up. My cut to itch.io is set to 10% (I believe this is the default). However...
started by james5272 Jan 10, 2025
8 replies
1,951 views
So this has been happening for a while, my game https://matthyy.itch.io/second-impact weekly receives a total of 4 downl...
started by Mat Jan 11, 2025
2 replies
155 views
Hello, I am writing to request a username change for my current account called ' AvdainHQ '. I would like to change it t...
started by avdain Jan 11, 2025
3 replies
202 views
the account name is Tofutush, and apparently I must've mistyped the email. Is there anything I can do to recover the acc...
started by Tofutush Jan 11, 2025
1 reply
130 views
Is it possible to withdraw our income with digital currencies such as Bitcoin or Tether?
started by AmirSATm Jan 10, 2025
3 replies
184 views
I’ve been having this issue for days now, and i can’t seem to upload a new profile picture, I tried under 500x500, c...
started by star Jan 11, 2025
2 replies
135 views
This is actually 2 issues both caused by the same thing, pstmrk.it. I can't access the link for the bundle I purchased b...
started by zeldatp151 Jan 09, 2025
3 replies
587 views
This has been reported before (see https://itch.io/t/1271931/cannot-paste-in-a-review ) without solution - and that one...
started by Tomes Nov 05, 2024
11 replies
594 views
Hi there, I'm a librarian who has been working on developing an analog game collection. We have started considering whet...
started by liz Jan 08, 2025
3 replies
384 views
I made a mistake while filling out my permanent address during the registration for payouts, and I already submitted a s...
started by PanksCreations Jan 09, 2025
3 replies
354 views
Hi! I'm trying to make my game page look as if it had 2 columns, one with text and another with an image. Unfortunately...
started by Gaia Jan 07, 2025
2 replies
302 views
I had published a game in October 2024 but it is still not being shown in search. I made sure that I followed the guidel...
started by kiner_shah Jan 08, 2025
2 replies
183 views
Hey everyone! I’m currently working on a project to support indie devs and small studios by building tools that tackle...
started by foogito Jan 08, 2025
67 views
No replies yet
Hi! Since the 31.12.2024 my game: https://adeptus7.itch.io/survivor-text-based-short-gameinteractive-fiction each day ha...
started by Adeptus7 Jan 05, 2025
3 replies
216 views
Hi, I am trying to discover games for my "The Spectrum" console that are available as .tap or .tzx files. I can't get th...
started by damianlemorville Jan 07, 2025
4 replies
200 views