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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,958 topics · Next page · Previous page · First page
Topic
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Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
937 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 47 days ago
1,293 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
10,098 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,452 views
I think it's been a year or so since I submitted SadConsole as a tool. I'm not sure what else to do as there's been zero...
started by Thraka Mar 08, 2024
5 replies
231 views
Hello fellow gamers. I just downloaded Karlsson's Gambit (Episodes 1-8) from itch.io and paid $ 6.39. When I tried to st...
started by Gerry_theViking Mar 09, 2024
370 views
No replies yet
Hello, everyone. I don't know if Deviantart has changed up their features or something, but I'm struggling to find a way...
started by LunarMoonStudios Mar 09, 2024
581 views
No replies yet
hey there I have hosted a game jam that is going to start in 4 days it has already been 4-5 since I created this jam and...
started by Impact Composition Mar 09, 2024
1 reply
142 views
Hello there, I have already contacted support and tried to post here with my account that has the issue ( https://adnanz...
started by AdnanZXG Feb 25, 2024
8 replies
444 views
Hey! Somebody stole my art and is selling it on your website without my permission. I already sent an email and reported...
started by TorusDonut Mar 08, 2024
5 replies
710 views
I've tried to install both the game and the demo several times and all failed. It say something about the pathway not be...
started by Pipeorganist Mar 08, 2024
3 replies
200 views
hey everybody, I'm just beginning to use Decker. That's an awsome software which reminds me so much of hyperCard. Wonder...
started by Psophos Mar 07, 2024
2 replies
184 views
I've been doing math with my gross revenue and my available balance for withdrawal, and the numbers do not add up after...
started by Kia Mar 02, 2024
24 replies
2,124 views
I have a problem for launcher ? Have you a solution for me Thank in advance Have a good day Cheers Ed
started by Edouard69 Feb 24, 2024
1 reply
342 views
Hi I was a host to a gamejam that ended yesterday and I have mannually set the results to be made public but it doesn't...
started by Debby Dev Mar 04, 2024
6 replies
291 views
Hi all, I can see other people use code tags, like so: Can someone explain how to do this when posting a message? I don'...
started by _MHG_ Mar 06, 2024
3 replies
209 views
Hi, I host my game both on Itch.io, and on my personal Github page. The game is a canvas tag covering the entire page. H...
started by SvenFrankson Mar 06, 2024
198 views
No replies yet
I think its a pixel game and the main character is on a tower and they communicate with their lover who's on another tow...
started by dorboomduarr Mar 06, 2024
119 views
No replies yet
Is this a bug or something?
started by skywalkerpg Mar 05, 2024
2 replies
178 views
Just a quick question (and hope this is the right section), :) We are creating some assets for one of our project but we...
started by K Storm Studio Mar 03, 2024
10 replies
432 views
My MacBook died so I had to take it to the Genius Bar. They ended up wiping it, so I'm having to reinstall all my apps a...
started by NekkidBear Mar 03, 2024
2 replies
1,268 views
Is there a way I can delete a key group for my game? I created one as testing and I didnt know I couldnt revoke it
started by PlusAlecs Mar 04, 2024
112 views
No replies yet
Hello, it was to know when i will receive a response about it, if its possible to delete my game please. Everything is i...
started by frechou_games Mar 04, 2024
4 replies
359 views
Hey everyone. I made a game in Godot4 and it works fine in Godot4. However, when I uploaded the game to itch, some label...
started by pixeltokens Mar 03, 2024
1 reply
107 views