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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,976 topics · Next page · Previous page · First page
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Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
952 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 50 days ago
1,335 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
10,174 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,489 views
https://underground4550.itch.io/monster-game-rpg i got it running in the browser but there is no download link.
started by underground4550 Mar 12, 2024
4 replies
211 views
My game Fox Life is still not indexed (As the title says) after nearly a week. I have read the https://itch.io/docs/crea...
started by SoloSolitude Mar 11, 2024
2 replies
265 views
Hi I was wondering if anyone can help me out, Its my first time downloading a file for a game and I'm confused on how I'...
started by mikesmith124 Mar 11, 2024
1 reply
29,893 views
Hey, I noticed there is a checkbox to mark a customField as private when creating/editing a jam. I’m wondering who can...
started by mikepurdy Feb 13, 2024
1 reply
224 views
Hi, I recently uploaded a new game called Death after Restart, it's been almost 2-3 weeks but if I search on itch it say...
started by Felix_550 Mar 10, 2024
2 replies
240 views
Hello, im using itch io for some time now and this is the first time this happened to me, so yeah. After downloading the...
started by JamieZocker Mar 11, 2024
1 reply
521 views
Hey! I released a game (and update), a 3 days ago and it still doesn't seem to be indexed. I just wanted to make sure th...
started by Silent Pyramid Mar 11, 2024
2 replies
255 views
I'm looking at data.json from Itch.getGameData() . This is a very helpful api function, but the tags array seems to alwa...
started by Evan Mar 11, 2024
1 reply
447 views
Hello everyone! Me and my friends just released our first game: Kotto and Kokone Ultra Adventures (Appreciate if you che...
started by Zitrussaft Mar 11, 2024
1 reply
1,996 views
I tried to download a game but this weird red text showed up when I pressed install. It was under the. To Location. Idk...
started by BigA23114 Mar 11, 2024
1 reply
132 views
Hello Everyone, I know that Itch cannot itself host the online server for an online multiplayer game, but if you made an...
started by ShadowRipple Mar 23, 2023
1 reply
1,559 views
Excuse me, button for access community is gone. are you know what happen with this?🙏
started by Rizaki Games Mar 10, 2024
2 replies
196 views
Dashboard is flagging a project "classed as multiplayer but is missing player count information" I don't know WHY it is...
started by The Sketchy Hedgehog Mar 10, 2024
2 replies
317 views
Hey, just wondering if theres a way to add content to a pre-existing Co op bundle or, do i just have to start a new one?...
started by EOneT Mar 10, 2024
2 replies
500 views
Hello, I've always been a horror lover so I decided to make my own. But: I have no ideas for a game. It should be like a...
started by Noah1806 Mar 10, 2024
135 views
No replies yet
My official developer account has not shown on the itch.io main page neither my projects are being shown in the search b...
started by MFaseeh Mar 10, 2024
2 replies
222 views
I have uploaded a ZIP that contains an EXE and other essential files, Is there a way to tell the itch.io app which file...
started by redstone block Mar 09, 2024
4 replies
372 views
So I have my html twine file saved in a zip folder along with the pictures for said branching narrative game. But when I...
started by CurrentGames Mar 10, 2024
1 reply
272 views
Ok so I keep trying to upload a super minimal test build so that I can test HTML based saving and loading but the game w...
started by Super_Yolo Mar 10, 2024
98 views
No replies yet
Hello, I just uploaded the latest version of my game and have come across an issue that I am having trouble figuring out...
started by Anvilandthechipmunks Mar 09, 2024
115 views
No replies yet