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Questions & Support

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Topics

Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,804 topics · Next page
Topic
Last post
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 17 days ago
805 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
859 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,326 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,293 views
我在用godot制作游戏中遇到了困难,希望大家能够帮助我 我制造了Sprite2D节点并用AnimationPlay...
started by 九五 2 days ago
2 replies
39 views
Firstly, I have already read both the Getting indexed on Search & Browse and Unofficial search and indexing FAQ. This po...
started by Pale Opossum 6 hours ago
4 replies
51 views
Previously, the gifs I placed in my game's "Screenshots" played normally, but now they remain static on the first frame...
started by Honey Queen Studios 4 days ago
4 replies
219 views
Dear itch.io Support Team, I am checking in again about Support Ticket ID 308203 . It has been over 20 days and I receiv...
started by BakeKo 9 days ago
10 replies
204 views
i’ve been unable to load the sales page on any device— i’ve tried my mac and iphone, as well as pc, doesn’t load...
started by kronosatemykids 15 days ago
7 replies
268 views
Have been using the itch app for a couple years now, for the past couple weeks at least whenever I go to download and in...
started by jdelible 7 hours ago
8 views
No replies yet
criando build no servidor remoto: erro de API do itch.io (400): /wharf/builds: alvo inválido (usuário inválido) TENHO...
started by SIDRAK 12 hours ago
1 reply
24 views
ive noticed now for 2 days new gifs are not playing on this site any idea why
started by coa 9 days ago
27 replies
616 views
All downloads on https://broth.itch.ovh are broken. This means that the steps to install butler here: https://itch.io/do...
started by owenisred 24 days ago
2 replies
98 views
QuestionSpam attacks
For some time now, I've been having to ban accounts that leave spam on my game's page, with links of dubious origin. Tod...
started by Melinda2424 24 days ago
7 replies
222 views
I am reaching out regarding my payout request (ID: 199082). According to your guidelines, payout reviews typically take...
started by Construct 3​ Templates 1 day ago
2 replies
76 views
I had to disable comments because of too many bots advertising other porn gaming sites, I don't want them, they bother m...
started by Lonely-Visual 1 day ago
1 reply
49 views
I don't know when it started, but my games have been bombarded with spam comments leading to adult games websites. I can...
started by OctiWriter 1 day ago
5 replies
101 views
My game is indexed, but for some reason, when I use a different browser where my account is not authorized, I cannot fin...
started by Psychilia 1 day ago
6 replies
65 views
Having a strange issue where any Gif I try to post isn't being properly animated. I've tried to upload them on 2 diffire...
started by Phantom Cooper 10 days ago Last page
28 replies
1,357 views
The title basically summarizes what I want to say. I uploaded a game with a cover image of 512x512 pixels and the game d...
started by felpashito 1 day ago
2 replies
54 views
My click through rate starts off at ~3%, drops to ~1% during the download/view peak and goes back up to ~3.5% after a co...
started by DaFluffyPotato Aug 16, 2018
8 replies
14,894 views
Hi, so I worked really hard on my game "Looppery" ( https://0skarsavolam.itch.io/looppery ) and right after release it w...
started by 0skarsavolam 1 day ago
1 reply
63 views
I installed the itch.io app today and realized that not many users seem to know it exists. I thought about encouraging o...
started by 🍕 Pizza Doggy 10 days ago
2 replies
136 views
Like others I have been having problems getting gifs to work as of a few days ago. They just appear as a static image of...
started by Casper Gaming 3 days ago
2 replies
84 views