There are a few updates to the download page today.
I’ve recently learned that itch.io’s storage provider, Google Cloud Storage, is blocked in some regions. This was preventing people from downloading games. Starting today there is now an Alternate download mode that you can enable on the download page. You can find it by clicking the Downloads not starting? link on the bottom right of the file list.
Once alternate download mode is enabled, downloads will be proxied through itch.io’s server. This means if you can access the site you can access the downloads. The disadvantage is that download speeds will be slower, so you should only use it if you can’t normally download.
You might notice another update in the screenshot above. I’ve added clarification text to purchases to explain how download pages work and how you access them. Although a simple change, it should help clear up any confusion for anyone purchasing your game.