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Reporting Bugs / Technical Issues Sticky

A topic by Laundry Bear Games created Oct 16, 2017 Views: 262 Replies: 10
Viewing posts 1 to 6
Developer

If you run into any bugs or technical issues please let us know by posting here! Posting in this thread helps us better manage bugs. Thank you!

The soundtrack is still in "preorder" status... any idea when it will be available?

Developer

Hey! We just set the soundtrack live, so you should be able to access it now. We're so sorry about that! 

(Edited 1 time)

I came across a minor bug with text/NPC highlighting: when you click on NPCs to hear their dialogue, Charlotte makes her way to them. If, during this transit time, the curser hovers over another NPC group when the dialogue begins, the 2nd group will remain highlighted during the 1st group's dialogue. I was able to replicate it (see screens below.) Nothing major, but thought I would report it since it may be an easy fix.

P.s. - Thanks for the thought-provoking and unique game! I've been excited to try it since seeing it at the CGSA conference earlier this year. (possible spoilers) I also enjoyed capitalism as an antagonist (and Chad - of course his name was Chad haha. We get a bad wrap!) Did not expect that angle and how it may impact the way we deal with death.


Developer(+1)

Thanks for letting us know about this bug! We'll look into it ASAP.

And thank you for the kind words about the game <3

My laptop completely froze when I got to the level 3 or cremating level of the woman with breast cancer.

Developer

Hey Rpermenter112! Thanks for letting us know about this issue. Would it be alright if you give us a bit of information to help us debug the issue? 

1) Which store did you purchase the game from (Steam/Humble or itch.io)?
2) Are you playing on Windows or Mac?
3) If you're playing on Windows, is your operating system 32 bit or 64 bit? This will be shown in System Settings which you can find by searching in the start menu.
4) Does the game ever crash or does it just stay frozen?
3) If the game does crash (and sometimes if it doesn't) could you post your crash log? This link will show you where you can find your Player log files
4) Could you send me your savedata and options files? You can find your save data at: C:\Users\<username>\AppData\LocalLow\Laundry Bear Games\A Mortician's Tale and send it to us via support@laundrybear.com

Hopefully we can get this sorted quickly!

I can't seem to purchase it using my paypal.

Developer

Hey there! Other Paypal purchases seem to be going through with no issues. If it's not working for you, it might be worth contacting Paypal!

(Edited 1 time)

Getting this error when trying to open the game for the first time

I'm using windows 10 (64 bits), and my resolution is 1366x768

Edit: that was the 64 bit version, the x86 version worked for me, thank you for this amazing game =)


Developer

Ayyyy, we're glad to hear the x86 version is working for you! Thanks for playing :)