Hello, I have a question.
The Payouts, there are already a few of them and the oldest one is already 30 days. I would like to know what it is caused by. I wrote to support a few days ago and no response. (Your request 194772)
Best Regards Szadi art.
Hello everyone,
We had some delays with Payoneer payout processing. As of this post, payout payments have resumed, but there is a backlog of payout requests to process, so it may take a few days for everyone to be caught up. I apologize for the inconvenience this caused anyone. I’ll do a run through this thread to check on the status of every account in here to ensure payments will be processed shortly.
I just want to remind everyone that we do not give fixed timeline on payout processing: Every payout is human reviewed for fraud and security. Rarely we may have system level disruptions that may create delays to a wider set of accounts. Every account’s circumstances are different, and we may also need additional processing time for reasons including, but not limited to, transaction fraud review and tax identity verification.
Thanks for understanding
I am on the same boat as well, getting very frustrated by the lack of communication. Technical issues are one thing, I understand those. But why do we have to come here to find out about this stuff? Why are there never official announcements about payout issues?? A simple "theres an issue with payoneer payouts, we are working on it" would go a long way to solve this.
for me its 15 days so far but i usually get paid by 10-12 days. i also can understand if there are issues but why this happen almost like every half year at least once? and yes there should be at least some short of annoucmenests about it because its kind of suck that you need to hear this from other people.
For the lack of support and any information about payments (why they are not paid), I reduce the Revenue Sharing to 1% to improve support behavior (information about problems). as of today 32 days (+ balance becomes available for payout 7 days) = 39 days !!!
Some information that there is a problem with payoneer, it would help me and i would redirect the payments to PayPal (because i have it) but i don’t know anything (what I know comes from You users).
Itch left me waiting over 30 days and now today they've cancelled the payout and told me I'm no longer eligible for payouts by itch. To say I'm annoyed is an understatement.
Now all the payments that were awaiting payment for over 30 days have gone back to pending and now it says I have to wait 30 more days to request a payout.
At this point I DESPERATELY need this money. I have been waiting a very long time.
This money pays my bills and my team members who have also been waiting. I can now not pay my bills or my team.
Feels like a direct retaliation to my complaints. I have never broken any of their rules.
Itch, you seriously need to reconsider the way you treat developers in your site.
It's being 24 days since I made a payout on my account to Payoneer almost a month. This has taken too long my rent is due this Monday how am I supposed to make payment now I was supposed to pay this a week ago my landlord thinks now am just giving random excuses. I really need the money or I will have no place to stay.
I have already contacted itchio support still waiting for a reply I understand that there were issues with payment processing but looking at the updated post at the top by leafo about 3 days I thought I would have received payment by now to Payoneer