Note: thread has been moved to correct board.

Hi everybody,

There is a very clear problem at itch and hundreds of us have not been paid our money owed. You may or may not be aware of a game which was here on itch called Vintage Story. The game developers claim that itch owes them a six-figure amount!

I, just like many of you, have not received a payout in 86 days despite multiple requests and multiple emails to support (who do not respond at all).

A thread named 

“IMPORTANT: Payout Or Tax-Related Issues? Post Support Ticket # Here! (NO THREADS)”

was created to resolve this, but it gets ignored by itch, so I’m not sure if it’s even worth posting there.

The unprofessional nature of how itch is handling their payouts is no longer acceptable in 2025, given the fact that itch’s closest competitors get game devs their money owed in 7 days.

This has nothing to do with NSFW games or payment processor issues. This stems from a fundamental problem with itch and how they handle their payouts. They are trying to run a huge indie platform like it’s a blog from 2007. Like trying to run a Walmart in a garage. If your support team is small, hire more staff. If your finance department can’t cope with the influx, hire more staff. 

I have reached out to The Verge as well as some high profile influencers in the Video Game community, and am looking for your stories of how long you have been waiting to be paid, and when the last time support actually contacted you.

Have you posted in the thread above and received your payout? Have support completely ignored you? Have you been waiting over 2 months since requesting? Please let me know

Much appreciated,

Jimmy

bumping, as people really need to know this

Just wanted to give a small update that I've been paid today finally, after like 30 days. Now I can re-open all my download links.

I received an update from itch regarding the situation, and frankly, I don’t understand why they couldn’t have just made a public statement rather than keep everybody in the dark. It’s not a good look.

A number of issues have occurred over the last 30 days that have contributed to significant payout delays for many users.

Recently, a conservative religious group known as Collective Shout applied extensive pressure on a number of marketplaces for selling adult content, and as a result we’ve had to deal with the falloff and blowback from their actions causing difficulties with our ability to operate efficiently.

Additionally, while we have been working to get caught up, we have also been experiencing server instability as a result of a mass number of botted accounts stressing our servers, which has contributed further to the delays. We are currently actively debugging the bot problem.

We are working to get back to normal operation as soon as possible, and appreciate your patience and understanding.

I have seen a gradual increase in payout times as well the past two years even before this issue emerged and my content isn't NSFW. 

But I am okay with it, mostly. I know itch staff are limited and that they're struggling with a lot of pressure in many directions. I want to say I'm grateful the platform exists and if it will help, I am open to raising the % of my sales given in support of itch staff from say, 10% where it currently is to 15-20%, which is still small compared to the 30% norm on the likes of Steam, Apple App Store, etc.

I believe leafo and other people working here are trying to fix this somehow and I'm rooting for it all to work out, as I still like itch a lot.