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Pinned ReplyAdmin (3 edits) (+14)

Please read this for our update on https://itch.io/updates/update-on-nsfw-content

In addition to the post above I’m posting some more information here since there appears to be a incorrect community note on Twitter spreading misinformation that is referencing this page as source.

  • Pages that are “deindexed” are still accessible in your library, pages have not been removed from your collections or library as part of the broader review
  • Some pages may have received a “content notice,” there are pages where our team concluded we can’t support their business anymore. These notices apply to the individual page. Assuming the creator has not removed the files themselves or taken down the page, the downloadable files of those games are still available in your library if you have previously purchased or received a “download key”
(1 edit) (+44)

Maybe, but there are also claims that you refuse to payout creators who have been affected by these bans!
https://bsky.app/profile/daff.space/post/3luolkqglj22c
If this is true, then  you may be looking at a class action lawsuit on your hands!

Admin(+9)

I’m not aware of any account being refused payout that was affected by this content review.

(+25)

Then please check with someone higher up to confirm is these allegations are true or not, otherwise please communicate this information better to the creators and the community; many people are in a mass panic due to fear of loosing their revenue and could be spreading misinformation due to lack of communication.

(+31)

> Then please check with someone higher 

Isn't he the creator of itch.io?

(+1)

idk

(1 edit) (+5)

you can look on his page, he is, in fact, the creator of the site.

(+5)

Absolute bozo moment

(+37)

Why I'm out of work thanks to Itch.io's NSFW Crackdown - YouTube

(+7)

sign for petition against censorship for nsfw content!

help keep nsfw games alive!

https://chng.it/gGkwFkmH2T

(+33)

https://itch.io/takedowns/655516 At this link, you specifically say "If you plan to collect money for your content, then you must adhere to the acceptable use policy of all respective payment processors that your account utilizes."

Any opinions of the specific game "Max the Elf" are irrelevant; Payment processors are currently saying that ALL nsfw products are not allowed, not just those fitting the guidelines you stated in there.

Therefore, doesn't that mean that a creator of an NSFW product will not be able to collect money for their content?

Are you saying that you are not following this policy, or that you are picking and choosing who is affected? This requires clarification.

(+8)

Isn't this from your own website? https://itch.io/docs/creators/faq#is-adult-content-allowed

(+6)

ur the cretor of itch. ur so embarassing

(+1)

https://itch.io/docs/creators/faq#is-adult-content-allowed

If you've collected money while in violation of terms, we may be forced to refund or freeze all pending transactions, as accounts that are in violation of our terms are not eligible for payouts.



Are you now aware of accounts being refused payouts since the terms were updated to indicate that they would not be paid out or is this not retroactive?  Will you go on record to state that any sales from before this absurd crackdown will be paid out whatever they are owed? 
Admin(+4)

That rule was there for a very long time. If someone joins the site, blatantly violates our terms to try to sell goods before they get banned, then we will ban them and refund their payments. We will not honor any transactions while they were trying to operate before getting caught. There are some types of content that we have always had a zero tolerance policy for.

What’s happening now is a very special circumstance, we no have interest in withholding anyone’s earnings. To ensure we can continue to pay people without issue we need to not lose our relationship with our financial partners, hence the extreme measures we are taking right now.

Hope that makes sense

(+9)

That doesn't answer the question. 

You can't weasel around and try to pretend that there hasn't been a change. In this case being what content constitutes a violation. 

Will the creators whose content is taken down in relation to the changes to your policies get paid out what is owed? Yes or no? 

(+3)

Can you clarify the rules please? If I understand correctly from what's said in creator faq, only content with payments enabled is subject to payment processor rules, and payment processor rules don't apply to anything without payment option? Is that so?

(+1)

Do you imagine you will find your spine  at some point?

(+2)

From what I've heard you guys are withholding people's  earnings are not telling the full truth are not informing buyers and sellers what is going on clearly  And not making it clear that the deindexed is badly hurting games all you have shown is that Mastercard means more than being honest with your own developers you have lost trust which means itch is going to suffer all while updating your rules and then stating that you don't know the extent of the rules which is super bad I don't know if itch can survive this

(+30)

How many "content notice" have you given? This effects a lot of devs...

(+18)

Also one dev I know has been making NSFW games for 7 years on your platform.

(+74)

Wow, you're literally lying huh.

Have fun licking fascist boots, I guess. 

(+40)

Very disappointed. Itch might just be dying. The only thing that will be left is the tiny amount of sfw indie gems.

(+27)

This is a lie, and affected people are already directly contacting Paypal , Visa, and Mastercard to refund them for the products they paid for but no longer own, and this will continue.

(+34)

Are you guys considering alternate payment methods going forward or maybe a system where devs can choose which payment processors are allowed?

If the issue is that mastercard and visa don't like doing transactions for certain kinds of content, wouldn't giving devs the ability to disallow those specfic payment processors satisfy their new rules?

Is there any way to take legal action against Collective Shout for launching this campaign and damaging the livelihoods of indie devs? This seems like exact kind of situation we'd want a class action suit for.

Appreciate you actually going around and posting information about what's going on. A lot of people are rightfully pissed off at payment processors and activists deciding what we can and cant spend money on.

 



(+25)

thats it: https://action.aclu.org/petition/mastercard-sex-work-work-end-your-unjust-policy anyone whos sick of this bow and bend bullshit give it a sign

(+7)

Can i legally sign as a Canadian? im all for signing for it, but i dont wanna get into legal trouble 

(+4)

You can try this petition instead: https://www.change.org/p/tell-mastercard-visa-activist-groups-stop-controlling-w...

(+1)

Thanks

I don't trust the ACLU. They've sued in defense of nazis before, and people got murdered because of it. Like what'd they expect, the nazis in Charlottesville be like "we'll just stand there and state our opinions of how we hate the jews, but we won't actually kill anyone, because don't worry, we respect different opinions!!1!" and ACLU actually believed them?! Come on, this is the nazis we're talking about! They can and did know better.

(+16)
We ask for your patience and understanding as we navigate this challenging period. I’m sorry we can not share more at this time as we are still getting a full understanding of the situation ourselves. We will post a follow up on our blog if the situation changes.

This is key. Itch is right now fighting to make sure it can continue to operate as an entity as close to the version of it that existed before this mess. It's best for them to be cautious and avoid any legal trouble, and unfortunately that means we'll be kept in the dark on a lot of things while the dust settles. None of what's happening now is by choice, or permanent, and Itch is the reason why a bunch of these games and communities exist in the first place. What would be permanent is not addressing this and losing the platform as a whole.

I've worked at companies with smaller userbases and had it take months to make a minor change to a website, suddenly having to pivot on something as significant as payments is a herculean task, so nothing is going to be ideal. Major props and love to the Itch team for having to weather this storm. If y'all want to be mad, be mad at the people who put us in this situation, not the ones who have to deal with the consequences.
(+25)

this is disgusting. Stop giving into these fking idiots. The Collective Shout needs to be targeted and dismanted

(+21)

Spineless cunts.

(+7)

"one bad apple spoils the bunch"

(1 edit) (+11)

The situation developed rapidly, and we had to act urgently to protect the platform’s core payment infrastructure. Unfortunately, this meant it was not realistic to provide creators with advance notice before making this change. We know this is not ideal, and we apologize for the abruptness of this change.

I think this is what bugs me the most here. Yes, things escalated quickly, but not as quickly as implied here. The letter, calling out Itch and Steam specifically, was posted July 10th or 11th. Steam acted to remove certain offending content by the 15th. By that point it would’ve been prudent to assume that if even Steam wasn’t immune to these sort of pressure campaigns, Itch certainly wouldn’t be. And yet, no public action was taken here for a full week after that.

You had to have known days before taking action that the action would be necessary. Even a simple 24-hour warning that NSFW content would be temporarily delisted and reviewed and that there was no need for immediate panic - even if, indeed, there was reason to panic - would’ve gone a long way towards cooling off the sparks before they erupted into a wildfire. Instead, no public statement was issued until hours after the fact.

Obviously, yes, the payment processors taking this excuse to apply pressure are the root cause of the issue, one that puts you in a difficult position for the future of the site no matter what direction you choose. But it’s unrealistic to say that this shitshow was completely unavoidable.

EDIT: To be clear, I’m basing my assumption that the deindexing is temporary on the phrasing from the update post:

Pages will remain deindexed as we complete our review.

The unwritten implication is that the remaining pages would be re-indexed after the review is complete. If this is not the plan, that’s something you’re going to need to clarify sooner rather than later.

(+10)

wow i love censorshipi will own nothign and be happy...... lets go aheda and remove all gamse including women who have lives outside of rainbow and sparkles. we cannopt allow sucj thigns

(+5)

Man you guys collective shout and steam are getting dragged on tictok and YouTube rn.

(+8)

Any idea how long this audit is approximately going to take? Are we talking about days, weeks or months? Many creators are struggling as itch.io was their way to distribute their games. I understand that itch.io is in a difficult spot and we all hope this situation can get resolved as soon as possible.

(+3)

The fascists are at home in the mirror.

(+5)

God, you are so pathetic for caving to this. You could have used a fraction of nuance. Instead, you chose the easy way out, the scorched earth method. Thanks sooo much for saving us from indie games with complex themes, you mediocre bootlicker. 

(+1)

Do you have any idea when games will start getting indexed again or how long the review will take?

(+1)

Since the games that are now in violation are deindexed, but not removed outright, we should be entitled to refunds considering we still have licenses to the games. Now we either have to buy the game on another platform with potentially insecure payment processors, or alternatively resort to piracy in order to receive updates on the games we already have a license to play. 

Obviously, piracy is not a legal option.

(+1)

"Obviously, piracy is not a legal option."

I say do it anyways, because breaking the law is the very definition of what it means to defy the fascists who are in power! ARRRRRRRR!!!! ❤️