I’m not aware of any account being refused payout that was affected by this content review.
Viewing post in adult and erotic tags games gone?
Then please check with someone higher up to confirm is these allegations are true or not, otherwise please communicate this information better to the creators and the community; many people are in a mass panic due to fear of loosing their revenue and could be spreading misinformation due to lack of communication.
https://itch.io/takedowns/655516 At this link, you specifically say "If you plan to collect money for your content, then you must adhere to the acceptable use policy of all respective payment processors that your account utilizes."
Any opinions of the specific game "Max the Elf" are irrelevant; Payment processors are currently saying that ALL nsfw products are not allowed, not just those fitting the guidelines you stated in there.
Therefore, doesn't that mean that a creator of an NSFW product will not be able to collect money for their content?
Are you saying that you are not following this policy, or that you are picking and choosing who is affected? This requires clarification.
Isn't this from your own website? https://itch.io/docs/creators/faq#is-adult-content-allowed
https://itch.io/docs/creators/faq#is-adult-content-allowed
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If you've collected money while in violation of terms, we may be forced to refund or freeze all pending transactions, as accounts that are in violation of our terms are not eligible for payouts.
Are you now aware of accounts being refused payouts since the terms were updated to indicate that they would not be paid out or is this not retroactive? Will you go on record to state that any sales from before this absurd crackdown will be paid out whatever they are owed?
That rule was there for a very long time. If someone joins the site, blatantly violates our terms to try to sell goods before they get banned, then we will ban them and refund their payments. We will not honor any transactions while they were trying to operate before getting caught. There are some types of content that we have always had a zero tolerance policy for.
What’s happening now is a very special circumstance, we no have interest in withholding anyone’s earnings. To ensure we can continue to pay people without issue we need to not lose our relationship with our financial partners, hence the extreme measures we are taking right now.
Hope that makes sense
From what I've heard you guys are withholding people's earnings are not telling the full truth are not informing buyers and sellers what is going on clearly And not making it clear that the deindexed is badly hurting games all you have shown is that Mastercard means more than being honest with your own developers you have lost trust which means itch is going to suffer all while updating your rules and then stating that you don't know the extent of the rules which is super bad I don't know if itch can survive this