Skip to main content

Indie game storeFree gamesFun gamesHorror games
Game developmentAssetsComics
SalesBundles
Jobs
TagsGame Engines

Questions & Support

New topic
9,813
Topics

Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,813 topics · Next page · Previous page · First page
Topic
Last post
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 19 days ago
847 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
861 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,387 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,301 views
ive been working on my first draft page. i got to the part where i do the "tax interview", but decided to skip it and co...
started by messystrategy Feb 22, 2024
1 reply
168 views
Hello! I worked on a large art pack, and have been trying to receive my funds from the art pack for about 18 days now. I...
started by FenrisEbonyglow Feb 14, 2024
10 replies
2,706 views
This is probably a dumb question and I’m missing something but is there any way to select only games that have been co...
started by GAZ188 Feb 21, 2024
1 reply
157 views
So, I published my game a week and a half ago. I followed all the instructions in the "how to make your game visible" do...
started by Hope_Dev Feb 21, 2024
1 reply
182 views
I have a game called Espada de Sheris, I followed the steps to customize the page, do the devlog, I've tried to promote...
started by KittyCreamPuff Feb 20, 2024
2 replies
239 views
please help, i use a windows and windows app store and it wont let me load up up the applications i know im probably bei...
started by purple_glitch0 Feb 19, 2024
1 reply
152 views
Hello, beyond new to itch.io and a Mac user downloading on safari browser. Ive occasionally(consistently) come across a...
started by Redjay08 Feb 18, 2024
4 replies
1,028 views
Hello ! I am pleased to be here. There is a question. I completed the interview and was unable to sign the tax return on...
started by RS Gaming 3D Development Feb 18, 2024
2 replies
225 views
I want to create a horror game for 10-15 minutes, but I don't have any idea for a horror game, give me some ideas for a...
started by Dragon Studic Feb 17, 2024
6 replies
296 views
Tengo hace mas de un año Stable Diffusion Gui que done en su momento, vuelvo a donar por Flowframe N000MKRAD Stable ví...
started by libertott@yahoo.es Feb 17, 2024
109 views
No replies yet
I published an asset for the first time on the site (2d pixel art asset) and I can't understand why it gives me this pro...
started by OnlyFang Feb 16, 2024
4 replies
416 views
it seems that paypal option is offline, or it is just for me?
started by whitearmor6684 Feb 17, 2024
128 views
No replies yet
Hello, I made a Godot 4 application and, after uploading the HTML export on Itch.io, I couldn't embed it on my personal...
started by rapfamily4 Feb 14, 2024
4 replies
1,187 views
Help me, there are 2 days before the jam starts, I sent 3 or 4 emails to support but I don’t see an answer, how can I...
started by #dclxviclan Feb 16, 2024
128 views
No replies yet
There was a previous thread here in 2021 about this, but the API has changed since and now requires magnetometer permiss...
started by foldingquintessence Feb 16, 2024
433 views
No replies yet
i try downloading a game but it fails after a little while
started by Scorpion99807 Feb 15, 2024
1 reply
148 views
Hey, I'm trying to publish my first game. It's also supposed to be pretty small. When I upload it, it says I have too ma...
started by Todashi Jan 23, 2024
20 replies
1,435 views
There was a problem loading your project: Archive contains filename with non UTF-8 Encoded characters Please try deletin...
started by GameDevMagic Feb 15, 2024
1 reply
376 views
Game: Innocent Witches “Failed to create PayPal payment (422)” , when I try to pay for it with PayPal
started by Hungers Feb 15, 2024
217 views
No replies yet
sorry very new to this, but can i upload stuff made in the gamemaker program to itch without having to pay money? i want...
started by tomgoosery Feb 14, 2024
4 replies
1,851 views