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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

10,021 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
999 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 63 days ago
1,468 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
10,482 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,582 views
I exported a Godot project as Web and compressed the result to be submitted to itch.io. But now when it's in itch.io and...
started by Luminocents Dec 04, 2023
249 views
No replies yet
I have a webgame and there are quit alot of people reading my devlog posts, but no one is actually going to my game page...
started by Joinbu Dec 03, 2023
1 reply
173 views
I have another account "EEEEEEEEEEEEEEEEEEEEEEEEEE". but I can't log in "EEEEEEEEEEEEEEEEEEEEEEEEEE". I have clicked on...
started by cdskkk Dec 02, 2023
4 replies
620 views
QuestionRuffle
Any chance itch.io is going to support Ruffle to load Flash games (.SWF) directly on the itch.io page (without using a F...
started by Framais Dec 02, 2023
162 views
No replies yet
hello i already report to support about the banned from community posting i want to know why i got banned from community...
started by Vens Dec 02, 2023
3 replies
266 views
I've been making demo for more than half a year now. I've launched Steampage. This game is a bit experimental (I know it...
started by The_Funky_Forest Nov 30, 2023
7 replies
2,341 views
As a free and open source game development cult I'd really rather not use YouTube or Vimeo, and would prefer to host on...
started by LucKey Productions Nov 29, 2023
8 replies
809 views
QuestionSlow Website
Hey, so why is the site loading so slow, every other website is loading just fine. I have a fast internet, tried differe...
started by Joy Dec 01, 2023
118 views
No replies yet
Hi all. So I got a little (probably over)excited recently and got me tons of Asset packs with a myriad of assets, animat...
started by EvilT76 Dec 01, 2023
122 views
No replies yet
Hello! I've been trying out games from various game jams without issue tonight and then all of a sudden I am getting thi...
started by TheLetterTen Nov 28, 2023
9 replies
4,061 views
Does this mean that someone downloaded the game's source code? I don't think this is linked to people playing the game...
started by AwesomepantsGames Nov 30, 2023
3 replies
294 views
I wanted to add this according to https://itch.io/t/276900/creating-a-custom-favicon But after I upload a square image (...
started by Wasted Audio Nov 30, 2023
2 replies
437 views
Heya, I'm soon to be releasing my game on steam and would like to give all of the people who have purchased it on itch a...
started by RAJACORP Nov 30, 2023
221 views
No replies yet
The official guide says that "Currently all HTML5 games on itch.io are set up to only take payments as donations. " http...
started by Praytic Nov 29, 2023
6 replies
1,479 views
Been downloading like 7 games now and all of them failed to download, thought it was just this certain game but after a...
started by Hungy MF Nov 30, 2023
1 reply
193 views
I'm a new entrepreneur, and to protect my livelihood, I'd be really interested to know the market for my games. It'd be...
started by Mindless Nov 29, 2023
2 replies
321 views
Hi, i'm still new here so i don't know if this is the right place to ask: i have published a game more than 40 days ago...
started by spapdev Nov 29, 2023
1 reply
139 views
suddenly itch on my computer no longer work Something went wrong itch-setup, v1.26.0, built on Apr 22 2021 @ 08:48:11, r...
started by dreminh Nov 29, 2023
409 views
No replies yet
This is my second project game. I published my game on November 12th, but it hasn't indexed yet. Please help. Thank You...
started by Joykeratif Nov 29, 2023
2 replies
219 views
Such as the title
started by NOTINKFELL Nov 28, 2023
2 replies
215 views